As a Sales Engineer, I’ve collaborated with prominent United Kingdom police forces, focusing on an often underutilized yet pivotal aspect in public safety – Workforce Management (WFM). In Europe, the European Emergency Number Association (EENA) has been instrumental...
In today’s fast-paced business landscape, preserving contact center call recordings is indispensable. For professionals well-versed in Contact Centers, extracting audio from legacy systems can be daunting, especially when dealing with protected or proprietary...
Enterprise Information Archiving: we’ve mentioned it before. Our Continuity Replay solution falls into this category, but why should you care? What Enterprise Information Archiving is… The solutions that fall into the Enterprise Information Archiving (EIA) category...
A customer journey refers to the series of interactions and touchpoints that a customer has throughout their relationship with an organization. This journey is made up of many touchpoints and hand offs between those touchpoints that ultimately shape the customer’s...
