How do you guarantee compliance as an insurance organization managing millions of recordings across a variety of platforms? By getting that data off all those systems, converting it into an accessible format, and consolidating it in one place. Working with insurance...
Call recording is a valuable tool for businesses to improve customer service, train employees, and comply with regulations. However, it’s important to understand the requirements for call recording retention and retrieval to ensure compliance and avoid legal...
We can’t stress it enough: Continuity Replay is a dynamic solution. We continue to find new use cases for different organizations from different industries that expand the opportunity to develop Continuity Replay. The cloud has created an entirely new voice recording...
If you’re reading this post, you most likely record communications in your organization. Well, you’re in the right place. At Wilmac, we consider ourselves recording (or you’ll hear us refer to it as ‘voice’) specialists and a direct representation of our expertise is...
Here’s the situation: your voice recording hardware is approaching its end of lifetime and a question arises. Do I upgrade to my current vendor’s latest model or switch vendors? But if I switch vendors, how do I provide continued access to the existing audio archive,...