As emergency communications become more complex, public safety organizations need a reliable solution for recording and incident intelligence. We’ve talked about our experience with NICE Inform and the different modules offered within the platform before, but we’ll...
Quality assurance (QA), otherwise known as Quality Improvement (QI), is a methodology used in many different organizations to improve the quality of a product or service. This relates to the many different practice groups we serve at Wilmac, including contact centers...
As Ontario enters the second year of NG911 funding (out of a 3-year plan), it is important to be able to take advantage of what is being offered. As NG911 experts in the Public Safety space, we wanted to address a few questions to help you understand what’s at stake...
NICE Inform is an industry-leading public safety platform that allows for the end user to understand what happened during an incident, how it happened, and what is performing or not performing in their organization. It involves recording, evidence management,...
Resilient and redundant recording in communications ensures the uninterrupted flow of information. Resiliency is the ability of systems to withstand and continue to perform after damage or loss of infrastructure, while redundancy is achieved through the duplication of...
