More Interactions, Eliminate Slow-Down: Bulk Export Customer Interaction Data
[et_pb_section fb_built=”1″ admin_label=”Hero” _builder_version=”4.27.4″ use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_direction_radial=”top left” background_color_gradient_stops=”rgba(39,70,89,0.66) 0%|rgba(39,70,89,0.76) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(40,40,40,0.79)” background_color_gradient_end=”rgba(40,40,40,0.86)” background_image=”https://dev.wilmactech.com/wp-content/uploads/2024/03/pexels-lukas-574070-scaled.webp” custom_margin=”||||false” custom_padding=”3vw||3vw||true|false” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.21.0″ width=”100%” max_width=”80%” global_colors_info=”%91%93″][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” header_font=”Rubik|700|||||||” header_font_size=”64px” header_line_height=”1.1em” background_layout=”dark” custom_margin=”||0px|” custom_padding=”|||16px” text_font_size_tablet=”14px” text_font_size_last_edited=”off|desktop” header_font_size_tablet=”44px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” text_text_shadow_style=”preset2″ text_text_shadow_blur_strength=”0.3em” text_text_shadow_color=”#000000″ border_color_all=”#4fa947″ border_width_left=”10px” global_colors_info=”{}”]
More Interactions, Eliminate Slow-Down: Bulk Export Customer Interaction Data
[/et_pb_text][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” text_font_size=”22px” text_line_height=”1.6em” header_font=”||||||||” background_layout=”dark” max_width=”975px” custom_margin=”|-76px||||” custom_padding=”20px|0px|20px||true|” text_font_size_tablet=”18px” text_font_size_phone=”” text_font_size_last_edited=”on|phone” text_text_shadow_style=”preset2″ global_colors_info=”{}”]
Written by Collin Giess, Software Engineer at Wilmac Tech
[/et_pb_text][et_pb_button button_url=”#more” button_text=”I’m curious!” _builder_version=”4.27.4″ custom_button=”on” button_text_size=”14px” button_text_color=”#000000″ button_bg_color=”#FFFFFF” button_border_width=”5px” button_border_color=”#4fa947″ button_border_radius=”0px” button_letter_spacing=”4px” button_font=”Rubik|700||on|||||” button_icon=”$||divi||400″ background_layout=”dark” custom_margin=”|||” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=” Get a Quote” _builder_version=”4.21.0″ background_enable_pattern_style=”on” background_pattern_style=”diagonal-stripes-2″ background_pattern_color=”rgba(0,0,0,0.06)” custom_padding=”20px|0px|20px|0px|true|false” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”105px” box_shadow_spread=”0px” box_shadow_color=”rgba(0,0,0,0.12)” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”10px|10px|10px|10px|true|true” custom_padding=”20px|20px|20px|20px|true|true” border_radii=”on|10px|10px|10px|10px” border_width_all=”3px” border_color_all=”#17254a” box_shadow_style=”preset1″ global_colors_info=”{}”]
Export 1k Interactions at Once? Yep, We Built That
We work close enough with our customers to know that it’s common to need hundreds to thousands of call recordings for an audit at a moment’s notice. Maybe throw in a few hundred email files. Oh, and it’s needed by End-Of-Day…. so, we built Bulk Export into Continuity Replay.
This isn’t just another feature to add to our dropdown; Bulk Export lets you grab every file you need, in ONE JOB.
[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” background_color_2=”#f7f7f7″ padding_top_2=”60px” admin_label=”About Us” module_class=” et_pb_specialty_fullwidth” _builder_version=”4.27.4″ use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_direction_radial=”top left” background_color_gradient_stops=”rgba(12,12,12,0.4) 0%|rgba(12,12,12,0) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(12,12,12,0.4)” background_color_gradient_end=”rgba(12,12,12,0)” background_image=”https://dev.wilmactech.com/wp-content/uploads/2025/05/views-1.png” background_size=”contain” background_position=”bottom_left” background_horizontal_offset=”-5%” inner_width=”100%” inner_width_tablet=”100%” inner_width_phone=”100%” inner_width_last_edited=”on|desktop” inner_max_width=”100%” inner_max_width_tablet=”100%” inner_max_width_phone=”100%” inner_max_width_last_edited=”on|desktop” custom_margin=”|||” custom_padding=”0px|0px|0px|0px|true|false” make_fullwidth=”on” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][/et_pb_column][et_pb_column type=”2_3″ specialty_columns=”2″ _builder_version=”4.16″ background_color=”#f7f7f7″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_row_inner custom_padding_last_edited=”on|tablet” _builder_version=”4.27.4″ width=”100%” custom_margin=”|||” custom_padding=”45px|8vw|45px|8vw|true|true” custom_padding_tablet=”|40px||40px||true” custom_padding_phone=”” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Rubik|700|||||||” header_2_font_size=”42px” header_2_line_height=”1.2em” module_alignment=”center” custom_margin=”|||” custom_padding=”|||” header_2_font_size_tablet=”” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]
Why Bulk Export? Because Exporting Only 20 Files at a Time Is a Pain
[/et_pb_text][et_pb_divider color=”#4fa947″ divider_position=”center” divider_weight=”5px” _builder_version=”4.21.0″ max_width=”50px” global_colors_info=”{}”][/et_pb_divider][et_pb_text _builder_version=”4.27.4″ text_font=”Open Sans|600|||||||” text_text_color=”#474747″ text_line_height=”1.8em” custom_padding=”|||” global_colors_info=”{}”]
We’ve heard these before:
“We’re being audited on our customer interactions from the last 2 quarters, but it takes me forever to export them in batches of 10 or 20.”
“I couldn’t even export my files from the previous system without paying a huge fee for proprietary or encrypted formats.”
“I don’t know how to locate these files specifically.”
…
These hours spent waiting, checking boxes, submitting, and repeating, possibly not even accessing the correct files, are not scalable and waste agent time.
So, we changed it.
Now, instead of watching your computer screen load forever, you can fire off one request for everything. Not only can it be large quantities, but the exact modality and specific agent. Whether it’s for an audit, a compliance pull, or to feed your AI tools, Bulk Export gives you what you need in minutes with tagged interactions for quality.
[/et_pb_text][/et_pb_column_inner][/et_pb_row_inner][/et_pb_column][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Projects” module_id=”more” _builder_version=”4.27.4″ background_color=”#17254a” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(20,37,73,0.84) 0%|rgba(21,48,80,0.9) 100%” background_color_gradient_overlays_image=”on” background_image=”https://dev.wilmactech.com/wp-content/uploads/2023/06/telecommunication-network-north-america-united-states-viewed-from-space-american-5g-lte-mobile-web-global-wifi-connection-internet-things-iot-technology-blockchain-fintech.jpg” min_height=”284px” custom_margin=”0px||0px||true|false” custom_padding=”37px||37px||false|false” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ max_width=”1600px” custom_margin=”14px|auto||auto||” custom_padding=”6px||30px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_2_font=”Rubik|700|||||||” header_2_text_color=”#ffffff” header_2_font_size=”42px” custom_padding=”||0px|||” global_colors_info=”{}”]
Built for Auditors, Analysts, and Anyone Who’s Tired of Repeating Themselves
[/et_pb_text][et_pb_divider color=”#4fa947″ divider_position=”center” divider_weight=”5px” _builder_version=”4.21.0″ max_width=”50px” global_colors_info=”{}”][/et_pb_divider][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.27.4″ max_width=”1600px” custom_margin=”14px|auto||auto||” custom_padding=”6px||30px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”Open Sans|600|||||||” text_text_color=”#ffffff” text_line_height=”1.8em” custom_padding=”|||” global_colors_info=”{}”]
Seriously, if you’re exporting hundreds of customer interactions, there’s usually a critical reason. Maybe it’s:
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.25.2″ _module_preset=”b73c9596-e90e-4ced-ae05-db70a7b20fb9″ max_width=”85%” custom_padding=”28px||28px|||” global_colors_info=”%91%93″][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”|1%||1%|false|false” global_colors_info=”{}”][et_pb_blurb title=”Prepping for an internal or external audit” url_new_window=”on” use_icon=”on” font_icon=”||divi||400″ icon_color=”#4fa947″ image_icon_background_color=”RGBA(255,255,255,0)” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Ubuntu|700|||||||” header_text_color=”#ffffff” header_font_size=”22px” body_text_color=”#FFFFFF” image_icon_custom_padding=”10px|10px|10px|10px|true|true” text_orientation=”center” link_option_url=”https://dev.wilmactech.com/data-management-customer-experience-ccaas-compliance-archiving-blog/” global_colors_info=”%91%93″][/et_pb_blurb][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”|1%||1%|false|false” global_colors_info=”{}”][et_pb_blurb title=”Feeding interaction data into an analytics platform” url_new_window=”on” use_icon=”on” font_icon=”||divi||400″ icon_color=”#4fa947″ image_icon_background_color=”RGBA(255,255,255,0)” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Ubuntu|700|||||||” header_text_color=”#ffffff” header_font_size=”22px” body_text_color=”#FFFFFF” image_icon_custom_padding=”10px|10px|10px|10px|true|true” text_orientation=”center” link_option_url=”https://dev.wilmactech.com/customer-experience-data-management-success-stories-case-studies/” border_radii_image=”on|10px|10px|10px|10px” global_colors_info=”%91%93″][/et_pb_blurb][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”|1%||1%|false|false” global_colors_info=”{}”][et_pb_blurb title=”Sharing a full conversation trail across teams ” url_new_window=”on” use_icon=”on” font_icon=”||fa||900″ icon_color=”#4fa947″ image_icon_background_color=”RGBA(255,255,255,0)” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Ubuntu|700|||||||” header_text_color=”#ffffff” header_font_size=”22px” body_text_color=”#FFFFFF” image_icon_custom_padding=”10px|10px|10px|10px|true|true” text_orientation=”center” link_option_url=”https://dev.wilmactech.com/customer-experience-ccaas-data-management-ebooks-white-papers-downloadable-resources/” border_radii_image=”on|10px|10px|10px|10px” global_colors_info=”%91%93″][/et_pb_blurb][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.27.4″ max_width=”1600px” custom_margin=”14px|auto||auto||” custom_padding=”6px||30px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”Open Sans|600|||||||” text_text_color=”#ffffff” text_line_height=”1.8em” custom_padding=”|||” global_colors_info=”{}”]
No matter what situation you face, Bulk Export is meant for you to move fast and flexibly.
Multiple modalities? Perfect. Different file types? No problem.
[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ use_custom_gutter=”on” gutter_width=”1″ specialty=”on” background_color_2=”#f7f7f7″ padding_top_2=”60px” admin_label=”About Us” module_id=”more” module_class=” et_pb_specialty_fullwidth” _builder_version=”4.27.4″ use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_direction_radial=”top left” background_color_gradient_stops=”rgba(12,12,12,0.4) 0%|rgba(12,12,12,0) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(12,12,12,0.4)” background_color_gradient_end=”rgba(12,12,12,0)” background_image=”https://dev.wilmactech.com/wp-content/uploads/2025/06/Bulk-Export-1.png” background_size=”contain” background_position=”center_left” background_horizontal_offset=”-5%” inner_width=”100%” inner_width_tablet=”100%” inner_width_phone=”100%” inner_width_last_edited=”on|desktop” inner_max_width=”100%” inner_max_width_tablet=”100%” inner_max_width_phone=”100%” inner_max_width_last_edited=”on|desktop” custom_margin=”|||” custom_padding=”0px|0px|0px|0px|true|false” make_fullwidth=”on” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider show_divider=”off” disabled_on=”on|off|off” _builder_version=”4.21.0″ height=”240px” global_colors_info=”{}”][/et_pb_divider][/et_pb_column][et_pb_column type=”2_3″ specialty_columns=”2″ _builder_version=”4.16″ background_color=”#f7f7f7″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_row_inner custom_padding_last_edited=”on|tablet” _builder_version=”4.16″ custom_margin=”|||” custom_padding=”|8vw|45px|8vw|false|false” custom_padding_tablet=”|40px||40px||true” custom_padding_phone=”” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_2_font=”Rubik|700|||||||” header_2_font_size=”42px” custom_padding=”||0px||false|false” global_colors_info=”{}”]
What Makes it Work
[/et_pb_text][et_pb_divider color=”#4fa947″ divider_position=”center” divider_weight=”5px” _builder_version=”4.21.0″ max_width=”50px” global_colors_info=”{}”][/et_pb_divider][et_pb_text _builder_version=”4.27.4″ text_font=”Open Sans|600|||||||” text_text_color=”#474747″ text_line_height=”1.8em” custom_padding=”|||” global_colors_info=”{}”]
On the backend, Bulk Export supports all Continuity Replay modalities: voice, chat, email, and screen. It lets you select up to 1,000 interactions per export and includes unified output, so your files are packaged and accessible in one go.
Where do they go?
To a spreadsheet and then to be used how you intend.
[/et_pb_text][/et_pb_column_inner][/et_pb_row_inner][/et_pb_column][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#142549″ use_background_color_gradient=”on” background_color_gradient_stops=”rgba(20,37,73,0.84) 0%|rgba(20,37,73,0.84) 99%” background_color_gradient_overlays_image=”on” background_image=”https://dev.wilmactech.com/wp-content/uploads/2023/06/abstract-lines-dots-comes-out-city-ground-smart-city-big-data-connection-technology-concept-1-1.jpg” custom_padding=”31px||42px|||” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_row admin_label=”Row” _builder_version=”4.21.0″ max_width=”1600px” custom_padding=”41px||29px|||” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Rubik|700|||||||” header_2_text_color=”#ffffff” header_2_font_size=”42px” header_2_line_height=”1.2em” text_orientation=”center” module_alignment=”center” custom_margin=”||25px|||” custom_padding=”|||” header_2_font_size_tablet=”” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]
The Bigger Picture: Data that Works for You
[/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_2_font=”Ubuntu|700|||||||” header_2_text_color=”#ffffff” header_3_text_color=”#ffffff” header_3_font_size=”26px” custom_padding=”||6px|||” global_colors_info=”{}”]
What I love most about this feature is how it ties into the bigger idea behind Continuity Replay.
[/et_pb_text][et_pb_divider color=”#4fa947″ divider_position=”center” divider_weight=”5px” _builder_version=”4.21.0″ max_width=”100px” module_alignment=”center” locked=”off” global_colors_info=”{}”][/et_pb_divider][et_pb_text _builder_version=”4.27.4″ text_font=”Open Sans|600|||||||” text_text_color=”#ffffff” text_line_height=”1.8em” custom_padding=”|||” global_colors_info=”{}”]
You’ve got all this interaction data and now you can actually use it. Whether it’s compliance, QA, AI insights, or team collaboration, Bulk Export helps you unlock it fast.
You probably didn’t take this job because you love exporting files one at a time.
Bulk Export takes that off your plate. It’s fast, it’s simple, and it gets out of your way so you can focus on the parts of your job that matter.
[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=” Get a Quote” _builder_version=”4.21.0″ background_enable_pattern_style=”on” background_pattern_style=”diagonal-stripes-2″ background_pattern_color=”rgba(0,0,0,0.06)” custom_padding=”20px|0px|20px|0px|true|false” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”105px” box_shadow_spread=”0px” box_shadow_color=”rgba(0,0,0,0.12)” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ background_enable_color=”off” max_width=”80%” module_alignment=”center” custom_margin=”|||” global_colors_info=”%91%93″][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ header_font=”||||||||” header_2_font=”Rubik|700|||||||” header_2_font_size=”42px” header_2_line_height=”1.2em” text_orientation=”center” header_2_font_size_tablet=”” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]
Curious to see it in action or talk through how it could help your team? We’re always available. >>
[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]