NICE Inform is a public safety and incident information management platform provided by NICE and powered by Wilmac Technologies. It is designed to help organizations in the public safety sector, such as emergency services and law enforcement, effectively manage and...
If you work for a banking or financial services organization and are struggling with data archiving, you are in the right place. Our business started blossoming because of the banking and financial services industries and their need to retain recorded communications...
Our industry-leading customer experience partner NICE has launched a wide variety of artificially intelligent tools designed to optimize contact center operations and facilitate a positive customer experience under the umbrella of Enlighten AI. Contact center leaders...
Wilmac Technologies is thrilled to join hands with the Small Business Council (SBC) and the Greater Rochester Chamber for their 2023 SBC Cares Thanksgiving Appeal charity food drive. This initiative provides food to families facing hardships in the Greater Rochester...
In today’s fast-paced business landscape, preserving contact center call recordings is indispensable. For professionals well-versed in Contact Centers, extracting audio from legacy systems can be daunting, especially when dealing with protected or proprietary...
We are glued to our smart devices, and we’ve become more accustomed to interacting with them through voice. When was the last time you said, “Hey Alexa,” “Hey Siri,” or “Hey Google…” It was probably pretty recent, right? Besides being able to speak to them in a...
