We can’t stress it enough: Continuity Replay is a dynamic solution. We continue to find new use cases for different organizations from different industries that expand the opportunity to develop Continuity Replay. The cloud has created an entirely new voice recording...
Wilmac is excited to participate a second time in the SBC Cares Thanksgiving Food Drive. Each Thanksgiving, the Small Business Council (SBC) of Rochester seeks to meet the needs of more than 4,000 local families. Food boxes are built and delivered to non-profits...
The advancement of technology has transformed our world, but our emergency response system lags behind. Over one billion emergencies rely on the limited context of a phone call every year, which results in delayed dispatch. In response to this problem, RapidSOS built...
Everyone has an energy & utilities provider that plays a part in helping them live their normal, day-to-day life. From the pandemic-induced recession to extreme weather events, the energy and utilities industry has been challenged on the basis of reliability and...
If you’ve read some of our previous blogs, you know that Wilmac is a digital technology company that specializes in facilitating, capturing, analyzing, optimizing, and archiving interactions. Our history is rooted in recording voice interactions, and our Enterprise...
The most successful brands are committed to delivering an excellent customer experience. With that comes driving customer loyalty, meeting demanding customer expectations, and equipping agents with a dynamic, agile, and cloud-based system. To effectively deliver an...
