Cloud Contact Center

Cloud Contact Center

contact center trends in 2026
Contact Center Trends That Will Redefine the Industry in 2026

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December 15, 2025
Wilmac Technologies and Five9 present AI for Breakfast On-Demand, a recording of the live event held at Oak Hill Country Club in February 2024.
Transforming Contact Center Data Management: Compliance Made Simple On-Demand

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January 24, 2025
Agent Assist/Copilot
Advancing Patient Engagement and Health Equity Through Contact Center Technology & Artificial Intelligence

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November 21, 2024
Wilmac Technologies and Five9 present AI for Breakfast On-Demand, a recording of the live event held at Oak Hill Country Club in February 2024.
Digital Health in The Contact Center: An Opportunity to Advance Health Equity On-Demand

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November 1, 2024
Agent Assist/Copilot
Copilot: Elevating Contact Center Performance with AI-Powered Real-Time Support

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September 4, 2024
Wilmac Technologies recognized as one of the Top 100 fastest growing companies in Rochester New York.
Wilmac Technologies to Host Panel Discussion on Advancing Health Equity Through Contact Center Technology and AI

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August 26, 2024
Contact Center
A Northeastern Healthcare Provider’s Transition to NICE CXone through Wilmac Technologies

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June 28, 2024
Wilmac Technologies and Five9 present AI for Breakfast On-Demand, a recording of the live event held at Oak Hill Country Club in February 2024.
AI for Breakfast On-Demand

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February 9, 2024
Wilmac Technologies to Host AI-Inspired Event for Customer Experience Professionals

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December 14, 2023
Enlighten AI is a cloud contact center AI engine that has a variety of different tools to assist in different parts of the contact center.
Understanding Enlighten AI: The 5 Products You Need to Know

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November 7, 2023