Retaining records are no stranger to healthcare payers and providers, who are subject to stringent regulations surrounding their patient data. Whether it be policy information or any communications with their policy holders like call recordings, emails, and webchats,...
How do you guarantee compliance as an insurance organization managing millions of recordings across a variety of platforms? By getting that data off all those systems, converting it into an accessible format, and consolidating it in one place. Working with insurance...
If you work for a banking or financial services organization and are struggling with data archiving, you are in the right place. Our business started blossoming because of the banking and financial services industries and their need to retain recorded communications...
In today’s fast-paced business landscape, preserving contact center call recordings is indispensable. For professionals well-versed in Contact Centers, extracting audio from legacy systems can be daunting, especially when dealing with protected or proprietary...
Call recording is a valuable tool for businesses to improve customer service, train employees, and comply with regulations. However, it’s important to understand the requirements for call recording retention and retrieval to ensure compliance and avoid legal...
Enterprise Information Archiving: we’ve mentioned it before. Our Continuity Replay solution falls into this category, but why should you care? What Enterprise Information Archiving is… The solutions that fall into the Enterprise Information Archiving (EIA) category...
