[et_pb_section fb_built=”1″ admin_label=”Hero” _builder_version=”4.21.0″ use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_direction_radial=”top left” background_color_gradient_stops=”#0a0a0a 0%|rgba(107,107,107,0.7) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(40,40,40,0.79)” background_color_gradient_end=”rgba(40,40,40,0.86)” background_image=”https://dev.wilmactech.com/wp-content/uploads/2023/06/smart-city-circuit-board-background-futuristic-cyberspace-concept-generative-ai.jpg” custom_margin=”||||false” custom_padding=”2vw||2vw||true|false” collapsed=”on” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.22.2″ width=”100%” max_width=”80%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” header_font=”Rubik|700|||||||” header_font_size=”64px” header_line_height=”1.1em” background_layout=”dark” custom_margin=”||0px|” custom_padding=”|||16px” text_font_size_tablet=”14px” text_font_size_last_edited=”off|desktop” header_font_size_tablet=”44px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” text_text_shadow_style=”preset2″ text_text_shadow_blur_strength=”0.3em” text_text_shadow_color=”#000000″ border_color_all=”#4fa947″ border_width_left=”10px” global_colors_info=”{}”]

Take Control of Your Interaction Data

from NiCE CXone

[/et_pb_text][et_pb_text _builder_version=”4.27.4″ text_font=”Rubik||||||||” text_font_size=”22px” text_line_height=”1.6em” header_font=”||||||||” background_layout=”dark” max_width=”1044px” custom_margin=”|||” custom_padding=”20px||20px||true” text_font_size_tablet=”18px” text_font_size_phone=”” text_font_size_last_edited=”on|phone” text_text_shadow_style=”preset2″ global_colors_info=”{}”]

Using NICE CXone and subject to strict retention requirements? Your customer interaction data could be at risk. Wilmac puts you in full control of it. 

[/et_pb_text][et_pb_button button_url=”https://dev.wilmactech.com/contact-us/” url_new_window=”on” button_text=”Talk to a Migration Expert” _builder_version=”4.27.4″ custom_button=”on” button_text_size=”14px” button_text_color=”#000000″ button_bg_color=”#FFFFFF” button_border_width=”5px” button_border_color=”#4fa947″ button_border_radius=”0px” button_letter_spacing=”4px” button_font=”Rubik|700||on|||||” button_icon=”$||divi||400″ background_layout=”dark” custom_margin=”|||” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Projects” module_id=”more” _builder_version=”4.21.0″ use_background_color_gradient=”on” background_color_gradient_stops=”rgba(255,255,255,0.97) 0%|rgba(255,255,255,0.88) 100%” background_color_gradient_overlays_image=”on” background_image=”https://dev.wilmactech.com/wp-content/uploads/2023/05/data-center-with-server-racks-corridor-room-3d-render-digital-data-cloud-technology-scaled.jpg” custom_padding=”33px||38px|||” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ max_width=”1600px” custom_padding=”32px||16px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Rubik|700|||||||” header_2_text_color=”#142549″ header_2_font_size=”42px” header_2_line_height=”1.2em” text_orientation=”center” module_alignment=”center” custom_margin=”||25px|||” custom_padding=”|||” header_2_font_size_tablet=”” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]

Why Native NiCE CXone Storage Isn’t Enough 

[/et_pb_text][et_pb_divider color=”#4fa947″ divider_position=”center” divider_weight=”5px” _builder_version=”4.21.0″ max_width=”100px” module_alignment=”center” locked=”off” global_colors_info=”{}”][/et_pb_divider][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ max_width=”1600px” custom_padding=”||26px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Lifecycle Limits” use_icon=”on” font_icon=”||divi||400″ icon_color=”#4fa947″ icon_placement=”left” image_icon_width=”87px” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Ubuntu|500|||||||” header_font_size=”22px” global_colors_info=”{}”]

NiCE CXone stores interaction files in active storage only for the period set by lifecycle rules. After that, files move to long term storage where retrieval requires extra steps and added cost. 

[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Access Delays” use_icon=”on” font_icon=”||fa||900″ icon_color=”#4fa947″ icon_placement=”left” image_icon_width=”87px” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Ubuntu|500|||||||” header_font_size=”22px” custom_margin=”|||41px||” global_colors_info=”{}”]

Archived recordings are not immediately searchable. To access them you must request retrieval to active storage, slowing audits, investigations, and analytics.

[/et_pb_blurb][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ max_width=”1600px” custom_padding=”||26px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Compliance Gaps” use_icon=”on” font_icon=”||fa||900″ icon_color=”#4fa947″ icon_placement=”left” image_icon_width=”87px” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Ubuntu|500|||||||” header_font_size=”22px” global_colors_info=”{}”]

Default data retention, for example 90 days for analytics records and 24 months for general data, may fall short of multi-year regulatory requirements unless extended with additional services. 

 

[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Complex Management” use_icon=”on” font_icon=”||fa||900″ icon_color=”#4fa947″ icon_placement=”left” image_icon_width=”87px” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Ubuntu|500|||||||” header_font_size=”22px” global_colors_info=”{}”]

Managing encryption keys, long term storage tiers, and custom storage or retrieval jobs adds operational complexity and risk if not configured correctly. 

 

[/et_pb_blurb][/et_pb_column][/et_pb_row][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.27.4″ max_width=”1600px” custom_padding=”||26px|||” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https://dev.wilmactech.com/wp-content/uploads/2025/11/911-center-2-1.webp” title_text=”911 center (2) (1)” _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ border_radii=”on|30px|30px|30px|30px” locked=”off” global_colors_info=”{}” alt=”contact center trends in 2026″ sticky_enabled=”0″][/et_pb_image][/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Rubik|700|||||||” header_2_text_align=”left” header_2_text_color=”#142549″ header_2_font_size=”42px” header_2_line_height=”1.2em” text_orientation=”center” module_alignment=”center” custom_margin=”||11px|||” custom_padding=”|||” header_2_font_size_tablet=”” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]

How Wilmac Helps

[/et_pb_text][et_pb_text _builder_version=”4.27.4″ text_font=”Open Sans|600|||||||” text_text_color=”#474747″ text_line_height=”1.8em” custom_padding=”||0px|||” global_colors_info=”{}”]

NiCE CXone provides strong native storage but without the tools to keep historical and real time data fully compliant and instantly usable. Wilmac Continuity Replay delivers that missing layer. 

With Wilmac Continuity Replay you do not lose control of your data or depend on NiCE CXone’s lifecycle constraints. You gain a purpose-built compliance and management platform. 

[/et_pb_text][et_pb_button button_url=”https://dev.wilmactech.com/voice-data-solutions-cloud-based-solutions/enterprise-information-archiving-voice-data-solutions/continuity-replay-cloud-call-recording-customer-interaction-data-management-data-archiving-solution/” button_text=”Learn More About Wilmac Continuity Replay” _builder_version=”4.27.4″ custom_button=”on” button_text_size=”14px” button_text_color=”#000000″ button_bg_color=”#FFFFFF” button_border_width=”5px” button_border_color=”#4fa947″ button_border_radius=”0px” button_letter_spacing=”4px” button_font=”Rubik|700||on|||||” button_icon=”$||divi||400″ background_layout=”dark” custom_margin=”|||” locked=”off” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_button][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.21.0″ max_width=”1600px” custom_padding=”32px||16px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Rubik|700|||||||” header_2_text_color=”#142549″ header_2_font_size=”42px” header_2_line_height=”1.2em” text_orientation=”center” module_alignment=”center” custom_margin=”||25px|||” custom_padding=”|||” header_2_font_size_tablet=”” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]

What Happens to Your NiCE CXone Data?

[/et_pb_text][et_pb_divider color=”#4fa947″ divider_position=”center” divider_weight=”5px” _builder_version=”4.21.0″ max_width=”100px” module_alignment=”center” locked=”off” global_colors_info=”{}”][/et_pb_divider][et_pb_text _builder_version=”4.27.4″ text_font=”Open Sans|600|||||||” text_text_color=”#474747″ text_line_height=”1.8em” custom_padding=”||0px|||” global_colors_info=”{}”]

You stay in control. Wilmac Continuity Replay works alongside NICE CXone, leaving recordings and interaction files where they are, protected by CXone’s encryption and key management, while adding the searchability, retention, and reporting structure regulators expect. 

The result: one platform, one pane of glass, and complete confidence in your compliance posture. 

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ module_id=”upgrades” _builder_version=”4.22.2″ _module_preset=”default” background_color=”#142549″ use_background_color_gradient=”on” background_color_gradient_stops=”rgba(20,37,73,0.84) 0%|rgba(21,48,80,0.9) 100%” background_color_gradient_overlays_image=”on” background_image=”https://dev.wilmactech.com/wp-content/uploads/2023/07/2.jpg” custom_padding=”28px||35px|||” collapsed=”on” global_colors_info=”{}”][et_pb_row admin_label=”Row” _builder_version=”4.21.0″ max_width=”1600px” custom_padding=”32px||34px|||” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” text_text_color=”#ffffff” header_font=”||||||||” header_2_font=”Rubik|700|||||||” header_2_text_color=”#142549″ header_2_font_size=”42px” header_2_line_height=”1.2em” text_orientation=”center” module_alignment=”center” custom_margin=”||25px|||” custom_padding=”|||” header_2_font_size_tablet=”” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]

Alternative Solutions for NiCE CXone Users

[/et_pb_text][et_pb_divider color=”#4fa927″ divider_position=”center” divider_weight=”5px” _builder_version=”4.21.0″ max_width=”100px” module_alignment=”center” custom_margin=”||-19px|||” locked=”off” global_colors_info=”{}”][/et_pb_divider][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” max_width=”1600px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https://dev.wilmactech.com/voice-data-solutions-cloud-based-solutions/enterprise-information-archiving-voice-data-solutions/continuity-replay-cloud-call-recording-customer-interaction-data-management-data-archiving-solution/” button_text=”Wilmac Continuity Replay” button_alignment=”center” _builder_version=”4.27.4″ custom_button=”on” button_text_size=”14px” button_text_color=”#4fa947″ button_bg_color=”#FFFFFF” button_border_width=”5px” button_border_color=”#4fa947″ button_border_radius=”0px” button_letter_spacing=”4px” button_font=”Rubik|700||on|||||” button_icon=”$||divi||400″ background_layout=”dark” custom_margin=”||15px||false|false” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=” Get a Quote” _builder_version=”4.21.0″ background_enable_pattern_style=”on” background_pattern_style=”diagonal-stripes-2″ background_pattern_color=”rgba(0,0,0,0.06)” custom_padding=”20px|0px|20px|0px|true|false” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”105px” box_shadow_spread=”0px” box_shadow_color=”rgba(0,0,0,0.12)” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ background_enable_color=”off” max_width=”80%” module_alignment=”center” custom_margin=”|||” global_colors_info=”%91%93″][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ header_font=”||||||||” header_2_font=”Rubik|700|||||||” header_2_font_size=”42px” header_2_line_height=”1.2em” text_orientation=”center” header_2_font_size_tablet=”” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]

Have questions or unusual circumstances? Let’s talk! >>

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]