[et_pb_section fb_built=”1″ admin_label=”Hero” _builder_version=”4.21.0″ use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_direction_radial=”top left” background_color_gradient_stops=”#0a0a0a 0%|rgba(107,107,107,0.7) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(40,40,40,0.79)” background_color_gradient_end=”rgba(40,40,40,0.86)” background_image=”https://dev.wilmactech.com/wp-content/uploads/2023/06/smart-city-circuit-board-background-futuristic-cyberspace-concept-generative-ai.jpg” custom_margin=”||||false” custom_padding=”2vw||2vw||true|false” collapsed=”on” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.22.2″ width=”100%” max_width=”80%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” header_font=”Rubik|700|||||||” header_font_size=”64px” header_line_height=”1.1em” background_layout=”dark” custom_margin=”||0px|” custom_padding=”|||16px” text_font_size_tablet=”14px” text_font_size_last_edited=”off|desktop” header_font_size_tablet=”44px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” text_text_shadow_style=”preset2″ text_text_shadow_blur_strength=”0.3em” text_text_shadow_color=”#000000″ border_color_all=”#4fa947″ border_width_left=”10px” global_colors_info=”{}”]
NICE Inform
Let’s Get You to What’s Next
[/et_pb_text][et_pb_text _builder_version=”4.27.4″ text_font=”Rubik||||||||” text_font_size=”22px” text_line_height=”1.6em” header_font=”||||||||” background_layout=”dark” max_width=”1044px” custom_margin=”|||” custom_padding=”20px||20px||true” text_font_size_tablet=”18px” text_font_size_phone=”” text_font_size_last_edited=”on|phone” text_text_shadow_style=”preset2″ global_colors_info=”{}”]
Certain versions of this product are no longer supported and introduce growing risks for your institution. Wilmac helps you identify if your instance of NICE Inform is obsolete, and transitions you off the platform securely, efficiently, and with your data intact.
[/et_pb_text][et_pb_button button_url=”https://dev.wilmactech.com/contact-us/” url_new_window=”on” button_text=”Talk to a Migration Expert” _builder_version=”4.27.4″ custom_button=”on” button_text_size=”14px” button_text_color=”#000000″ button_bg_color=”#FFFFFF” button_border_width=”5px” button_border_color=”#4fa947″ button_border_radius=”0px” button_letter_spacing=”4px” button_font=”Rubik|700||on|||||” button_icon=”$||divi||400″ background_layout=”dark” custom_margin=”|||” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_button][et_pb_button button_url=”#upgrades” button_text=”Explore your replacement options” _builder_version=”4.27.4″ custom_button=”on” button_text_size=”14px” button_text_color=”#000000″ button_bg_color=”#FFFFFF” button_border_width=”5px” button_border_color=”#4fa947″ button_border_radius=”0px” button_letter_spacing=”4px” button_font=”Rubik|700||on|||||” button_icon=”$||divi||400″ background_layout=”dark” custom_margin=”|||” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Projects” module_id=”more” _builder_version=”4.21.0″ use_background_color_gradient=”on” background_color_gradient_stops=”rgba(255,255,255,0.97) 0%|rgba(255,255,255,0.88) 100%” background_color_gradient_overlays_image=”on” background_image=”https://dev.wilmactech.com/wp-content/uploads/2023/05/data-center-with-server-racks-corridor-room-3d-render-digital-data-cloud-technology-scaled.jpg” custom_padding=”33px||38px|||” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ max_width=”1600px” custom_padding=”32px||16px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Rubik|700|||||||” header_2_text_color=”#142549″ header_2_font_size=”42px” header_2_line_height=”1.2em” text_orientation=”center” module_alignment=”center” custom_margin=”||25px|||” custom_padding=”|||” header_2_font_size_tablet=”” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]
Risks of Staying on NICE Inform
[/et_pb_text][et_pb_divider color=”#4fa947″ divider_position=”center” divider_weight=”5px” _builder_version=”4.21.0″ max_width=”100px” module_alignment=”center” locked=”off” global_colors_info=”{}”][/et_pb_divider][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ max_width=”1600px” custom_padding=”||26px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Security Vulnerabilities” use_icon=”on” font_icon=”||fa||900″ icon_color=”#4fa947″ icon_placement=”left” image_icon_width=”87px” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Ubuntu|500|||||||” header_font_size=”22px” global_colors_info=”{}”]
Older versions of NICE Inform are no longer supported and therefore can no longer be updated for security, making them vulnerable to cyber attacks.
[/et_pb_blurb][et_pb_blurb title=”Increased Financial Costs” use_icon=”on” font_icon=”||fa||900″ icon_color=”#4fa947″ icon_placement=”left” image_icon_width=”87px” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Ubuntu|500|||||||” header_font_size=”22px” global_colors_info=”{}”]
Obsolete versions of NICE Inform may be more expensive to maintain with required premiums to vendor.
[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Compliance Risks” use_icon=”on” font_icon=”||fa||900″ icon_color=”#4fa947″ icon_placement=”left” image_icon_width=”87px” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Ubuntu|500|||||||” header_font_size=”22px” global_colors_info=”{}”]
Using obsolete versions of NICE Inform may result in legal or compliance risks that could become a lawsuit.
[/et_pb_blurb][et_pb_blurb title=”Slow Response Time” use_icon=”on” font_icon=”||fa||900″ icon_color=”#4fa947″ icon_placement=”left” image_icon_width=”87px” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Ubuntu|500|||||||” header_font_size=”22px” global_colors_info=”{}”]
Old versions of NICE Inform may be incompatible with your operating system or display poor performance.
[/et_pb_blurb][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ max_width=”1600px” custom_padding=”||26px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https://dev.wilmactech.com/wp-content/uploads/2025/11/911-center-2-1.webp” title_text=”911 center (2) (1)” _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ border_radii=”on|30px|30px|30px|30px” locked=”off” global_colors_info=”{}” alt=”contact center trends in 2026″ sticky_enabled=”0″][/et_pb_image][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Rubik|700|||||||” header_2_text_align=”left” header_2_text_color=”#142549″ header_2_font_size=”42px” header_2_line_height=”1.2em” text_orientation=”center” module_alignment=”center” custom_margin=”||11px|||” custom_padding=”|||” header_2_font_size_tablet=”” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]
How Wilmac Helps
[/et_pb_text][et_pb_text _builder_version=”4.27.4″ text_font=”Open Sans|600|||||||” text_text_color=”#474747″ text_line_height=”1.8em” custom_padding=”|||” global_colors_info=”{}”]
If you are using certain versions of NICE Inform, Wilmac Technologies can provide managed, professional, and maintenance services to ensure you’re getting full use out of the platform, and decommission you off if needed. We have been a premier provider of NICE Inform for over 30 years, and our extensive network of customers in the northeastern United States and southeastern Canada can speak to our responsive and exceptional customer support.
If you have data that you must retain that is stacking up in your center in the form of DVDs, tapes, old servers, separate hard drives, or old standalone appliances, you should consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. Wilmac Technologies has worked with NICE Inform’s NMF, nonstandard WAV file format and can consolidate your recordings into one single portal for easy access.
[/et_pb_text][et_pb_button button_url=”https://dev.wilmactech.com/voice-data-solutions-cloud-based-solutions/enterprise-information-archiving-voice-data-solutions/continuity-replay-cloud-call-recording-customer-interaction-data-management-data-archiving-solution/” button_text=”Learn More About Continuity Replay” _builder_version=”4.27.4″ custom_button=”on” button_text_size=”14px” button_text_color=”#000000″ button_bg_color=”#FFFFFF” button_border_width=”5px” button_border_color=”#4fa947″ button_border_radius=”0px” button_letter_spacing=”4px” button_font=”Rubik|700||on|||||” button_icon=”$||divi||400″ background_layout=”dark” custom_margin=”|||” locked=”off” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_button][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.21.0″ max_width=”1600px” custom_padding=”32px||16px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Rubik|700|||||||” header_2_text_color=”#142549″ header_2_font_size=”42px” header_2_line_height=”1.2em” text_orientation=”center” module_alignment=”center” custom_margin=”||25px|||” custom_padding=”|||” header_2_font_size_tablet=”” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]
What Happens to Your NICE Inform Data?
[/et_pb_text][et_pb_divider color=”#4fa947″ divider_position=”center” divider_weight=”5px” _builder_version=”4.21.0″ max_width=”100px” module_alignment=”center” locked=”off” global_colors_info=”{}”][/et_pb_divider][et_pb_text _builder_version=”4.27.4″ text_font=”Open Sans|600|||||||” text_text_color=”#474747″ text_line_height=”1.8em” custom_padding=”|||” global_colors_info=”{}”]
Nothing will change to your data except it’s location. Wilmac Tech’s migration and extraction exports will work with you to get your NICE Inform data into an alternative solution, maintaining compliance and security. Once extracted, we will decommission your legacy system, allowing you to move forward with an upgraded, future-proof platform to make your operations as efficient as possible.
[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ module_id=”upgrades” _builder_version=”4.22.2″ _module_preset=”default” background_color=”#142549″ use_background_color_gradient=”on” background_color_gradient_stops=”rgba(20,37,73,0.84) 0%|rgba(21,48,80,0.9) 100%” background_color_gradient_overlays_image=”on” background_image=”https://dev.wilmactech.com/wp-content/uploads/2023/07/2.jpg” custom_padding=”28px||35px|||” collapsed=”on” global_colors_info=”{}”][et_pb_row admin_label=”Row” _builder_version=”4.21.0″ max_width=”1600px” custom_padding=”32px||34px|||” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” text_text_color=”#ffffff” header_font=”||||||||” header_2_font=”Rubik|700|||||||” header_2_text_color=”#142549″ header_2_font_size=”42px” header_2_line_height=”1.2em” text_orientation=”center” module_alignment=”center” custom_margin=”||25px|||” custom_padding=”|||” header_2_font_size_tablet=”” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]
Replacement Solutions for NICE Inform
[/et_pb_text][et_pb_divider color=”#4fa927″ divider_position=”center” divider_weight=”5px” _builder_version=”4.21.0″ max_width=”100px” module_alignment=”center” custom_margin=”||-19px|||” locked=”off” global_colors_info=”{}”][/et_pb_divider][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” max_width=”1600px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https://dev.wilmactech.com/voice-data-solutions-cloud-based-solutions/enterprise-information-archiving-voice-data-solutions/continuity-replay-cloud-call-recording-customer-interaction-data-management-data-archiving-solution/” button_text=”Continuity Replay” button_alignment=”center” _builder_version=”4.27.4″ custom_button=”on” button_text_size=”14px” button_text_color=”#4fa947″ button_bg_color=”#FFFFFF” button_border_width=”5px” button_border_color=”#4fa947″ button_border_radius=”0px” button_letter_spacing=”4px” button_font=”Rubik|700||on|||||” button_icon=”$||divi||400″ background_layout=”dark” custom_margin=”||15px||false|false” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_button][et_pb_button button_url=”https://dev.wilmactech.com/voice-data-solutions-cloud-based-solutions/public-safety-recording-systems/nice-inform-incident-information-management/” button_text=”NICE Inform” button_alignment=”center” _builder_version=”4.27.4″ custom_button=”on” button_text_size=”14px” button_text_color=”#4fa947″ button_bg_color=”#FFFFFF” button_border_width=”5px” button_border_color=”#4fa947″ button_border_radius=”0px” button_letter_spacing=”4px” button_font=”Rubik|700||on|||||” button_icon=”$||divi||400″ background_layout=”dark” custom_margin=”||15px||false|false” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=” Get a Quote” _builder_version=”4.21.0″ background_enable_pattern_style=”on” background_pattern_style=”diagonal-stripes-2″ background_pattern_color=”rgba(0,0,0,0.06)” custom_padding=”20px|0px|20px|0px|true|false” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”105px” box_shadow_spread=”0px” box_shadow_color=”rgba(0,0,0,0.12)” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ background_enable_color=”off” max_width=”80%” module_alignment=”center” custom_margin=”|||” global_colors_info=”%91%93″][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ header_font=”||||||||” header_2_font=”Rubik|700|||||||” header_2_font_size=”42px” header_2_line_height=”1.2em” text_orientation=”center” header_2_font_size_tablet=”” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]
Have questions or unusual circumstances? Let’s talk! >>
[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]