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Announcing Wilmac Continuity Capture: Compliance Recording & AI Solution for Microsoft Teams and Zoom

March 17, 2025 · Emily Miller

wilmac continuity capture compliance recording solution

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Announcing Wilmac Continuity Capture: Compliance Recording & AI Solution for Microsoft Teams and Zoom

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March 17, 2025

Written by Emily Miller, Director of Marketing

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Expanding the Continuity Product Line with Secure, Always-On Recording for Microsoft Teams & Zoom

 

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Rochester, New York: Wilmac Technologies, a leading developer and provider of customer interaction and compliance solutions, announces the launch of Continuity Capture, a cloud-based compliance recording and analytics solution for Microsoft Teams and Zoom.

Designed for highly regulated industries, Continuity Capture goes beyond traditional recording by incorporating AI-powered transcription, sentiment analysis, and compliance monitoring to help organizations meet regulatory requirements, reduce risk, and improve operational efficiency—all with the only dedicated U.S.-based support team in the compliance recording space.

As more businesses transition from traditional phone systems to Microsoft Teams and Zoom, they face increasing compliance challenges. Built-in recording tools lack the security, automation, and oversight required for industries like banking, financial services, and collections.

Continuity Capture, powered by Verint Verba Financial Compliance, provides a reliable, always-on solution that ensures secure, auditable recording and AI-driven insights to detect potential compliance risks faster. Unlike other solutions that rely on offshore support teams, Wilmac is the only provider offering U.S.-based support and expertise, ensuring customers receive hands-on guidance and faster resolution times.

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“With remote work, multi-participant conversations, and evolving regulations, organizations need more than just a recording solution – they need visibility and control over their communications,” said Stephen McDonnell Jr., President & CEO of Wilmac Technologies. “We’ve been in the financial compliance space for decades. It was time we embrace putting our own solution forward, backing it with hands-on implementation, U.S.-based support, and the flexibility businesses need to navigate this evolving regulatory landscape.”

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Taking the first step in expanding Wilmac’s Continuity product line, Continuity Capture paired with Continuity Replay delivers a comprehensive compliance and data management platform. While Continuity Capture ensures secure, audit-ready recording of Microsoft Teams and Zoom interactions, Continuity Replay provides seamless archival, retrieval, and governance of recorded communications – helping organizations reduce storage costs, streamline compliance reviews, and maintain long-term access to critical interaction data.

Together, Continuity Capture and Continuity Replay offer a complete solution for capturing, storing, and managing regulated interactions.

Continuity Capture provides these additional benefits:

Powered by Verint Verba Financial Compliance, Continuity Capture delivers enterprise-grade compliance recording and analytics backed by Wilmac’s U.S.-based support and expertise. With Continuity Capture, organizations gain more than just a compliance tool – they gain a strategic partner dedicated to helping them manage risk, streamline compliance workflows, and stay ahead of regulatory changes.

To learn more about Continuity Capture, visit the Wilmac Technologies website or contact the marketing team at marketing@wilmactech.com.

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About Wilmac Technologies

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Wilmac Technologies delivers customer interaction solutions that put people first. Wilmac serves communications centers across financial services, banking, healthcare, insurance, utilities, and public safety to simplify compliance, centralize data, and create seamless customer experiences. Backed by in-house development, strategic partnerships, and a dedicated support team, Wilmac delivers tailored solutions and hands-on support to meet your unique compliance, customer experience, and technology transition challenges. With expertise in Cloud Contact Center, Communications Compliance, and Enterprise Information Archiving solutions, Wilmac empowers its customers to take control of their customer interaction technology, ensuring efficiency, compliance, and exceptional customer experiences.

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Wilmac Social Networks

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Press Contact

[/et_pb_text][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” min_height=”106px” global_colors_info=”{}”]Emily Miller
Director of Marketing
emiller@wilmactech.com
716-704-9722
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What else is going on at Wilmac Technologies? Catch up here >>

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