Wilmac Technologies to Host Panel Discussion on Advancing Health Equity Through Contact Center Technology and AI
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Wilmac Technologies to Host Event on Advancing Health Equity Through Contact Center Technology and AI
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August 26th, 2024
Written by Emily Miller, Director of Marketing
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Leading Healthcare Providers Rochester Regional Health & Jordan Health to Participate in Engaging Panel Discussion
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Rochester, New York: Wilmac Technologies, a leader in providing innovative customer interaction technology solutions, is pleased to announce an upcoming live, in-person event on the topic of how health equity can be advanced using contact center technology. The event is scheduled to take place on Thursday, October 24th at the Five Star Bank Building in downtown Rochester.
The event itself is titled “Digital Health in The Contact Center: An Opportunity to Advance Health Equity” and will welcome several esteemed members from the healthcare community in Western New York in a panel discussion where they will bring real facts and statistics about the digital divide they’re facing. Rochester Regional Health and Jordan Health will be represented on the panel and joined by experts from Wilmac Technologies and CCaaS leader Five9.
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This free event aims to bring together healthcare leaders, IT professionals, and technology innovators to explore the impact of healthcare investments in health equity and the role of contact center technology in supporting equitable care. Attendees will gain insights into how AI tools and Contact Center as a Service (CCaaS) solutions can enhance patient experiences and improve digital health. Prior to the event, all registrants will be sent a Digital Health assessment to better understand if their current technology infrastructure supports or impedes their health equity agenda.
Attendees can expect to learn more about the role technology plays in supporting health equity and patient experience agendas, the issues that healthcare and IT leaders are facing and how their ecosystems function, and the important relationship between value-based care and patient experience in the contact center.
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“We’re thrilled to be involved in a community that has institutions known for high-quality healthcare. If we can gather members from that community and pair them with our technology portfolio and expertise, our goal is to propel these organizations even further in their patient experience and health equity agendas,” Wilmac Technologies President & CEO Stephen McDonnell stated.
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The event is scheduled for midday on Thursday, October 24th. The event is free to attend but space is limited, so visit the event registration page to secure your spot.
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Interested in attending? Reserve your spot >>
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About Wilmac Technologies
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Wilmac Technologies is a premier global provider of sales, professional services, and support for the world’s most widely used Communications and Customer Experience technologies. Through its own development, partnerships, and leading vendors, Wilmac Technologies is committed to providing customized solutions for every customer, regardless of industry type or business size. Wilmac Technologies serves industries in North America including highly regulated institutions (financial services, healthcare, and insurance), Contact Centers, and Public Safety Organizations.
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Wilmac Social Networks
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Press Contact
[/et_pb_text][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” min_height=”106px” global_colors_info=”{}”]Emily Miller
Director of Marketing
emiller@wilmactech.com
716-704-9722[/et_pb_text][et_pb_social_media_follow _builder_version=”4.25.1″ _module_preset=”default” custom_margin=”-33px|||||” global_colors_info=”{}”][et_pb_social_media_follow_network social_network=”linkedin” url=”https://www.linkedin.com/in/emily-miller-666b66152/” _builder_version=”4.25.1″ _module_preset=”default” background_color=”#007bb6″ global_colors_info=”{}” follow_button=”off” url_new_window=”on”]linkedin[/et_pb_social_media_follow_network][/et_pb_social_media_follow][/et_pb_column][/et_pb_row][/et_pb_section]