Digital Health in The Contact Center: An Opportunity to Advance Health Equity On-Demand

November 1, 2024 · Lada Kozachok

[et_pb_section fb_built=”1″ admin_label=”Hero” _builder_version=”4.27.2″ use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_direction_radial=”top left” background_color_gradient_stops=”rgba(39,70,89,0.66) 0%|rgba(39,70,89,0.76) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(40,40,40,0.79)” background_color_gradient_end=”rgba(40,40,40,0.86)” background_image=”https://dev.wilmactech.com/wp-content/uploads/2023/12/WFM-in-PS-blog.png” custom_margin=”-45px||||false|” custom_padding=”5vw||5vw||true|false” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.23.1″ width=”100%” max_width=”80%” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.23″ text_font=”||||||||” header_font=”Rubik|700|||||||” header_font_size=”64px” header_line_height=”1.1em” background_layout=”dark” custom_margin=”||0px|” custom_padding=”|||16px” text_font_size_tablet=”14px” text_font_size_last_edited=”off|desktop” header_font_size_tablet=”44px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” text_text_shadow_style=”preset2″ text_text_shadow_blur_strength=”0.3em” text_text_shadow_color=”#000000″ border_color_all=”#4fa947″ border_width_left=”10px” global_colors_info=”{}”]

Watch Digital Health in The Contact Center: An Opportunity to Advance Health Equity On-Demand!

[/et_pb_text][et_pb_text _builder_version=”4.23.1″ text_font=”||||||||” text_font_size=”22px” text_line_height=”1.6em” header_font=”||||||||” background_layout=”dark” max_width=”800px” custom_margin=”|-53px||||” custom_padding=”20px|0px|20px||true|” text_font_size_tablet=”18px” text_font_size_phone=”” text_font_size_last_edited=”on|phone” text_text_shadow_style=”preset2″ global_colors_info=”{}”]

Wilmac Technologies & Five9 present Digital Health in The Contact Center, an insightful discussion on the role of contact center technology in advancing health equity.

[/et_pb_text][et_pb_button button_url=”#more” button_text=”Access the Recordings” _builder_version=”4.24.0″ custom_button=”on” button_text_size=”14px” button_text_color=”#000000″ button_bg_color=”#FFFFFF” button_border_width=”5px” button_border_color=”#4fa947″ button_border_radius=”0px” button_letter_spacing=”4px” button_font=”Rubik|700||on|||||” button_icon=”$||divi||400″ background_layout=”dark” custom_margin=”|||” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Projects” module_id=”more” _builder_version=”4.21.0″ use_background_color_gradient=”on” background_color_gradient_stops=”rgba(255,255,255,0.97) 0%|rgba(255,255,255,0.88) 100%” background_color_gradient_overlays_image=”on” background_image=”https://dev.wilmactech.com/wp-content/uploads/2023/05/data-center-with-server-racks-corridor-room-3d-render-digital-data-cloud-technology-scaled.jpg” custom_padding=”37px||31px|||” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.23.1″ _module_preset=”default” max_width=”1600px” custom_padding=”24px||21px|||” global_colors_info=”%91%93″][et_pb_column type=”3_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”]

How is AI in contact centers helping to improve health equity and support underserved communities?

Wilmac Technologies, in collaboration with industry leader Five9, hosted a complimentary panel discussion on the transformative role of artificial intelligence in contact centers and its impact on advancing health equity.

The discussion featured insights from an expert panel, including Dr. Thomas Green of Anthony L. Jordan Health Corporation, Dr. Lonie Haynes of Rochester Regional Health, Roni Jamesmeyer from Five9, and our own Christina Cavaleri. Together, they tackled pressing questions such as:

• Steps organizations are taking to prioritize health equity.
• Key challenges in addressing patient care disparities and actionable solutions.
• How contact centers leverage AI to improve patient care.
• Strategies to elevate patient experience and health equity through data.
• The government’s role in fostering health equity through technological support.
• Balancing patient experience with operational efficiency.
• How healthcare leaders can drive tech adoption to enhance care.

Complete the form to access the recording.

[/et_pb_text][/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][/et_pb_code][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#142549″ custom_padding=”0px||0px||false|false” saved_tabs=”all” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.21.0″ _module_preset=”default” width=”90%” max_width=”1600px” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”2%||2%|2%|true|false” global_colors_info=”{}”][et_pb_image src=”https://dev.wilmactech.com/wp-content/uploads/2023/07/Wilmac-Tech-Logo-White.png” title_text=”Wilmac Tech Logo (White)” _builder_version=”4.21.0″ _module_preset=”default” module_alignment=”center” max_height=”100px” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_social_media_follow use_icon_font_size=”on” icon_font_size=”25px” _builder_version=”4.21.0″ text_orientation=”left” custom_padding=”40px||40px||true” locked=”off” global_colors_info=”{}”][et_pb_social_media_follow_network social_network=”linkedin” url=”https://www.linkedin.com/company/wilmac-technologies/” _builder_version=”4.21.0″ custom_padding=”|10px||10px||true” global_colors_info=”{}” follow_button=”off” url_new_window=”on”]linkedin[/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”twitter” url=”https://twitter.com/WilmacTech” _builder_version=”4.21.0″ custom_padding=”|10px||10px||true” global_colors_info=”{}” follow_button=”off” url_new_window=”on”]twitter[/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”facebook” url=”https://www.facebook.com/WilmacTech/” _builder_version=”4.21.0″ custom_padding=”|10px||10px||true” global_colors_info=”{}” follow_button=”off” url_new_window=”on”]facebook[/et_pb_social_media_follow_network][/et_pb_social_media_follow][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_2″ _builder_version=”4.21.0″ _module_preset=”default” width=”90%” max_width=”1600px” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”2%||2%|2%|true|false” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Rubik|700|||||||” header_2_text_align=”left” header_2_text_color=”#FFFFFF” header_2_font_size=”42px” header_2_line_height=”1.2em” header_3_font=”Rubik|700|||||||” header_3_text_align=”left” header_3_text_color=”#FFFFFF” header_3_font_size=”25px” header_3_line_height=”1.2em” text_orientation=”center” module_alignment=”center” custom_margin=”||5px|||” custom_padding=”|||” header_2_font_size_tablet=”” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” header_3_font_size_tablet=”” header_3_font_size_phone=”36px” header_3_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]

Menu

[/et_pb_text][et_pb_divider color=”#4fa927″ divider_position=”center” divider_weight=”5px” _builder_version=”4.21.0″ max_width=”50px” module_alignment=”left” custom_margin=”||10px||false|false” custom_padding=”||0px||false|false” locked=”off” global_colors_info=”{}”][/et_pb_divider][et_pb_button button_url=”https://dev.wilmactech.com/voice-data-solutions-cloud-based-solutions/enterprise-information-archiving-voice-data-solutions/” button_text=”Products” button_alignment=”left” _builder_version=”4.23″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#FFFFFF” button_border_width=”0px” button_border_radius=”0px” button_font=”Ubuntu||||||||” button_icon=”$||divi||400″ custom_margin=”||0px|-15px|false|false” global_colors_info=”{}”][/et_pb_button][et_pb_button button_url=”https://dev.wilmactech.com/voice-data-solutions-cloud-based-solutions/” button_text=”Solutions” button_alignment=”left” _builder_version=”4.21.0″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#FFFFFF” button_border_width=”0px” button_border_radius=”0px” button_font=”Ubuntu||||||||” button_icon=”$||divi||400″ custom_margin=”||0px|-15px|false|false” global_colors_info=”{}”][/et_pb_button][et_pb_button button_url=”https://dev.wilmactech.com/communications-recording-services-call-recording-services/” button_text=”Services” button_alignment=”left” _builder_version=”4.21.0″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#FFFFFF” button_border_width=”0px” button_border_radius=”0px” button_font=”Ubuntu||||||||” button_icon=”$||divi||400″ custom_margin=”||0px|-15px|false|false” global_colors_info=”{}”][/et_pb_button][et_pb_button button_url=”https://dev.wilmactech.com/communications-recording-solutions-about-wilmac-technologies/” button_text=”About” button_alignment=”left” _builder_version=”4.21.0″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#FFFFFF” button_border_width=”0px” button_border_radius=”0px” button_font=”Ubuntu||||||||” button_icon=”$||divi||400″ custom_margin=”||0px|-15px|false|false” global_colors_info=”{}”][/et_pb_button][et_pb_button button_url=”https://dev.wilmactech.com/wilmac-technologies-blog-resources/” button_text=”Resources” button_alignment=”left” _builder_version=”4.21.0″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#FFFFFF” button_border_width=”0px” button_border_radius=”0px” button_font=”Ubuntu||||||||” button_icon=”$||divi||400″ custom_margin=”||0px|-15px|false|false” global_colors_info=”{}”][/et_pb_button][/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”2%|2%|2%|2%|false|false” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Rubik|700|||||||” header_2_text_align=”left” header_2_text_color=”#FFFFFF” header_2_font_size=”42px” header_2_line_height=”1.2em” header_3_font=”Rubik|700|||||||” header_3_text_align=”left” header_3_text_color=”#FFFFFF” header_3_font_size=”25px” header_3_line_height=”1.2em” text_orientation=”center” module_alignment=”center” custom_margin=”||5px|||” custom_padding=”|||” header_2_font_size_tablet=”” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” header_3_font_size_tablet=”” header_3_font_size_phone=”36px” header_3_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]

Contact

[/et_pb_text][et_pb_divider color=”#4fa927″ divider_position=”center” divider_weight=”5px” _builder_version=”4.21.0″ max_width=”50px” module_alignment=”left” custom_margin=”||10px||false|false” custom_padding=”||0px||false|false” locked=”off” global_colors_info=”{}”][/et_pb_divider][et_pb_text _builder_version=”4.24.0″ text_font=”Ubuntu|700|||||||” text_text_color=”#FFFFFF” link_text_color=”#4fa927″ header_font=”||||||||” header_2_font=”Rubik|700|||||||” header_2_text_align=”left” header_2_text_color=”#FFFFFF” header_2_font_size=”42px” header_2_line_height=”1.2em” header_3_font=”Rubik|700|||||||” header_3_text_align=”left” header_3_text_color=”#FFFFFF” header_3_font_size=”25px” header_3_line_height=”1.2em” module_alignment=”center” custom_margin=”||5px|||” custom_padding=”|||” header_2_font_size_tablet=”” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” header_3_font_size_tablet=”” header_3_font_size_phone=”36px” header_3_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]

Rochester Headquarters
100 Chestnut St, Suite 1004
Rochester, NY 14604

New York City
345 7th Ave, Ste. 404,
New York, NY 10001

Toronto
5955 Airport Rd, Ste. 140,
Mississauga, Ontario L4V 1R9

[/et_pb_text][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Rubik|700|||||||” header_2_text_align=”left” header_2_text_color=”#FFFFFF” header_2_font_size=”42px” header_2_line_height=”1.2em” header_3_font=”Rubik|700|||||||” header_3_text_align=”left” header_3_text_color=”#FFFFFF” header_3_font_size=”25px” header_3_line_height=”1.2em” text_orientation=”center” module_alignment=”center” custom_margin=”28px||5px|||” custom_padding=”|||” header_2_font_size_tablet=”” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” header_3_font_size_tablet=”” header_3_font_size_phone=”36px” header_3_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]

Subscribe to Our Newsletter

[/et_pb_text][et_pb_code _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][/et_pb_code][/et_pb_column][/et_pb_row][/et_pb_section]