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Services

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Technology is changing at an astronomical rate, creating endless possibilities for your organization to innovate, grow, and thrive. Is your team set up to make the most of these opportunities?

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Optimize your systems, remove bottlenecks, and improve workflows to enhance productivity and performance.

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We’ll implement solutions that put your people first to help you get the most out of your solution.

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Create a unified and cohesive experience for users, enabling them to interact and exchange data more efficiently.

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Struggling to manage your legacy platform? See what we support >>

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Wilmac Technologies Services & Support

Driving results and overcoming challenges, we’re with you every step of the way.

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When challenges and new projects arise, Wilmac Technologies will be there to deliver customer interaction solutions that put people first. By listening to our customers’ challenges and success stories, we design solutions that not only address current challenges but also position your company for long-term success.

With expertise in industry-leading technology our team of professional and technical experts will help you understand, navigate, and adapt to the evolving digital landscape – always getting your organization where you want it to be. Whether it’s advanced troubleshooting, complex technical support, or implementing cutting-edge solutions, we’ll ensure your organization reaches its goals.

Offering round-the-clock international support, we provide on-premise, cloud-based, and remote services and support when and where you need us most.

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We work to understand your goals, challenges, and needs in order to deliver the most appropriate solution for your organization.

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From project management to Moves/Adds/Changes (MACs), Wilmac Technologies approaches the entire pre-sales process with extremely detailed and tailored professional services.

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Whether you’re facing budget limitations, a lack of internal resources, or little 24/7 support, Wilmac Technologies provides leading expertise, proactive monitoring, and strategic capabilities to optimize technology operations for long-term growth.

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Ensure an accurate discovery-and-solution design process with objective experts committed to finding the best solution fit for your enterprise and its people.

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Maintain the quality and efficiency of your system with routine, flexible, and reliable care from our team of experts. Open a support ticket we guarantee a prompt response.

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About our Service Team

If there’s anything we can control, it’s the effort we put into supporting our customers. Our service team has been dedicated to driving results and resolving issues for our customers for over 30 years.

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Wilmac Technologies entered the WFO realm in 1992, and have since become a leader in providing mission-critical communications recording and customer experience technologies to businesses globally.

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Our service team has been in the industry for a long time. We listen to our customers, their issues, and their success stories, fully equipping our team with the knowledge and confidence they need to handle any challenge head on.

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Our field service engineers are all tier-three trained, meaning they are able to handle complex technical issues, provide advanced troubleshooting and support, and design and implement advanced solutions. 

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With many industry-leading partners, our service team has gotten the best training and exposure to the ins and outs of many different and complex solutions.

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Wilmac Technologies’ team of professional and technical experts span four service hubs in North America. With a combined tenure in the industry of over 100 years, our service team has a plan of action prepared for any issue that may arise.

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Services & Support for Every Challenge & New Opportunity

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As a leader in customer interaction solutions that put people first, Wilmac Technologies is dedicated to empowering your organization with the technology and knowledge to thrive now and into the future.

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By registering for our Customer Connect portal, you’ll gain access to regular security updates and resources designed to keep you and your solution up-to-date.

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Our service team is available 24/7 and is fully committed to making sure your solution is working the way it’s supposed to. Open a support ticket so we can help you solve your issue.

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I’ve worked with Wilmac Technologies on many different projects, and I’m always very pleased by the diligence and availability of their sales and services team. They’re always quick to respond to an issue and I can always trust that they’ll put their best effort into resolving it efficiently.

Edward Vela
Subject Matter Expert for Voice Recording at Mizuho

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