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NiCE NTR-X

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Reduce compliance risk and simplify communication for a fully integrated, cloud-ready omnichannel compliance recording and assurance solution through a trusted provider.

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Capture all regulated communications across traditional, unified, and mobile channels.

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Verify that all communications from regulated employees and devices are actively recorded.

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Easily add or remove modules based on the specific needs of your organization.

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Ensuring 100% compliance shouldn’t be complicated. Let’s talk! >>

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Are you Struggling with these Interaction Data Capture Challenges?

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You’re in need of real-time recording reconciliation, to check for missing or partially recorded communications across all channels.

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You need a solution to automate processes around compliance assurance and reporting, and responding to regulatory requests.

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Your agents are located all over, yet you need to record all communication modalities of your traders, no matter where they’re located.

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Regulations require you to access your voice data with flexible API integrations for enhanced analysis and insights.

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NiCE NTR-X & Wilmac Tech: Secure Compliance Assurance Backed by a 30+ Year Partnership

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Minimize compliance risk by ensuring that all endpoints are recording and that any unrecorded calls are detected.

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Record and archive all regulated employee voice communications for Zoom Meetings and Zoom Phone.

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Capture, record, analyze, and verify all Microsoft Teams communications in one centralized interface.

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With a 30+ year NiCE partnership, our team guarantees dedicated coordination and support, so you don’t have to worry about a thing.

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Record and archive all regulated communications on widely-used platforms .like WhatsApp and WeChat for complete compliance.

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Securely monitor and capture mobile phones and electronic communications to remain compliant with the regulations of trading regulations like MiFID II.

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Simplify complex investigations by automating transcription of large volumes of trader calls.

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No calling into a contact center for support. Our dedicated team of US-based experts respond quickly, making your call a high priority.

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NiCE NTR-X means your compliance strategy scales. I’m in! >>

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Where Wilmac Technologies Specializes

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You need instant access to client interactions across voice, email, and chat to ensure SEC and FINRA compliance while reducing costly long-term data storage fees.

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Learn more about NTR-X by downloading our product brochure:

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What I found most valuable about Wilmac is their performance in these key project areas: project management, respect for time, desire to understand the broader picture, and team skills of flexibility and communication.

Steven Smith
Ford Automotive Group

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