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CoPilot, also known as

Agent Assist

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Empower your call center agents to focus on what matters most: building meaningful customer relationships.

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With CoPilot, agents can focus on delivering high-quality interactions without missing critical information.

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Provides real-time analytics and insights to agents, helping them provide more accurate and helpful responses.

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CoPilot securely transcribes all interactions, ensuring compliance and creating an accessible, secure record for future reference.

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Focus on high-quality interactions, not routine tasks. Let’s talk! >>

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CoPilot, also known as Agent Assist

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As customer expectations grow, contact center agents must resolve issues faster and more efficiently. CoPilot is the AI-powered assistant that makes this possible by providing real-time insights and automation to support agents throughout every interaction.

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CoPilot enhances agent performance by providing real-time intelligence that keeps agents focused and informed during customer interactions. Designed to meet the complexities of today’s customer experience, CoPilot automates routine tasks like post-call documentation and delivers real-time transcripts, allowing agents to devote more attention to resolving customer issues and improving satisfaction.

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With CoPilot, agents are better equipped to handle fluctuating call volumes, solve complex problems, and maintain high engagement—whether they’re working remotely or on-site. As a partner in your customer experience journey, Wilmac Technologies provides personalized service, seamless integration, and the expertise you need to maximize the value of your AI investment. We ensure that CoPilot aligns with your business goals, helping you create a customer interaction strategy that truly puts people first.

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Benefits of using an AI-Powered CoPilot

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CoPilot automates repetitive tasks and post-call documentation, giving agents more time to focus on meaningful customer interactions.

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With real-time data and AI-driven insights, agents can quickly respond to customer needs, leading to faster resolution times and improved satisfaction.

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Adapt seamlessly to changing call volumes, ensuring consistent agent performance even during peak times.

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CoPilot transcribes every interaction securely, ensuring full compliance with regulatory standards and protecting sensitive customer data.

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Leverage detailed analytics and reporting to uncover trends, improve agent performance, and make informed business decisions.

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Key Features of CoPilot Solutions

Provides agents with real-time call transcripts.

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Offers AI-driven insights and recommendations during calls.

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Provides detailed analytics and reporting to identify trends and areas for improvement.

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Maintains a secure record of all interactions.

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Automatically captures and documents call details

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Enables your team to work effectively from anywhere while maintaining high levels of engagement and productivity.

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Seamlessly adapt to call volume changes.

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Ensures all interactions comply with industry regulations.

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Allows agents to focus on complex issues by handling routine tasks.

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Industry-Leading Products with CoPilot/Agent Assist tools

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What I found most valuable about Wilmac is their performance in these key project areas: project management, respect for time, desire to understand the broader picture, and team skills of flexibility and communication.

Steven Smith
Ford Automotive Group

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