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NiCE CXone
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Disjointed interactions, inefficient processes, and siloed data hurt your CX. With NiCE CXone and Wilmac as your partner, you get connected, intelligent experiences and a CCaaS solution aligned to your goals.
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Deliver better customer experiences with a CCaaS rollout built around your goals.
[/et_pb_blurb][et_pb_blurb title=”Empower” use_icon=”on” font_icon=”||fa||400″ icon_color=”#FFFFFF” icon_placement=”left” image_icon_width=”71px” content_max_width=”1100px” _builder_version=”4.21.0″ header_font=”Rubik|700|||||||” header_text_color=”#FFFFFF” header_font_size=”24px” header_line_height=”1.4em” body_font=”Rubik||||||||” body_font_size=”18px” background_layout=”dark” custom_margin=”||40px||false|false” custom_padding=”|||” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”10%” animation=”off” text_shadow_style=”preset2″ text_shadow_blur_strength=”0.26em” text_shadow_color=”rgba(0,0,0,0.81)” image_max_width=”64px” global_colors_info=”{}”]
Drive success with fast, personalized support and ongoing optimization from Wilmac.
[/et_pb_blurb][et_pb_blurb title=”Optimize” use_icon=”on” font_icon=”||divi||400″ icon_color=”#FFFFFF” icon_placement=”left” image_icon_width=”82px” content_max_width=”1100px” _builder_version=”4.21.0″ header_font=”Rubik|700|||||||” header_text_color=”#FFFFFF” header_font_size=”24px” header_line_height=”1.4em” body_font=”Rubik||||||||” body_font_size=”18px” background_layout=”dark” custom_margin=”||40px||false|false” custom_padding=”|||” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”10%” animation=”off” text_shadow_style=”preset2″ text_shadow_blur_strength=”0.26em” text_shadow_color=”rgba(0,0,0,0.81)” image_max_width=”64px” global_colors_info=”{}”]
Build efficient, AI-powered journeys with Wilmac’s contact center expertise.
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Modernize your contact center with NiCE CXone and Wilmac’s expert guidance. Let’s talk! >>
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If you are dealing with…
[/et_pb_text][et_pb_accordion open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#ffffff” _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#4fa947″ toggle_level=”h3″ toggle_font=”|700|||||||” toggle_font_size=”24px” body_font_size=”18px” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ global_colors_info=”{}”][et_pb_accordion_item title=”Painful and Disruptive Implementations ” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”on”]
Contact centers often face downtime, inefficiencies, and frustration during transitions, with vendors prioritizing speed over alignment.
[/et_pb_accordion_item][et_pb_accordion_item title=”Poor & Frustrating Post-Implementation Support” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]
After go-live, many vendors offer generic support and average, if not low-quality, technical account managers (TAMs) that fail to address their specific needs and leave them to figure out optimization on their own.
[/et_pb_accordion_item][et_pb_accordion_item title=”Navigating CCaaS without a clear roadmap ” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]
Implementing CCaaS can feel overwhelming, especially for smaller contact centers with limited internal resources. The process is complex, and vendors often focus on deployment over long-term success—leaving teams without the guidance needed to get the most from their investment.
[/et_pb_accordion_item][et_pb_accordion_item title=”Legacy Systems and Compliance / Retention Challenges ” open=”off” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]
Legacy contact center and telephony systems trap critical customer interaction data, complicating compliance, increasing storage costs, and making it difficult to fully modernize.
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then Wilmac, in partnership with NiCE CXone, is the next step.
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Your CCaaS Solution: NiCE CXone
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NiCE CXone is a comprehensive, cloud-based contact center solution that empowers organizations to deliver exceptional customer experiences. Built on an open, scalable platform, NiCE CXone integrates AI, automation, and omnichannel capabilities to improve operational efficiency, reduce costs, and enhance customer engagement.
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NiCE CXone & Wilmac Tech: The Simpler Way to Improve Your CX
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We manage the entire setup—technology, timelines, and teams—to minimize disruption and ensure you hit the ground running.
[/et_pb_toggle][et_pb_toggle title=”Post-Go-Live Optimization, Not Just Support” open_toggle_text_color=”#17254a” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#eaeaea” icon_color=”RGBA(255,255,255,0)” toggle_icon=”!||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#17254a” title_level=”h3″ title_font=”|700|||||||” title_font_size=”22px” body_text_color=”#474747″ body_font_size=”16px” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}”]
We provide expert, hands-on support after go-live to continuously refine and elevate your contact center.
[/et_pb_toggle][et_pb_toggle title=”Industry Expertise in Regulated Industries” open_toggle_text_color=”#17254a” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#eaeaea” icon_color=”RGBA(255,255,255,0)” toggle_icon=”!||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#17254a” title_level=”h3″ title_font=”|700|||||||” title_font_size=”22px” body_text_color=”#474747″ body_font_size=”16px” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}”]
Our team understands the compliance, security, and performance needs of banking, healthcare, and insurance.
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Your CCaaS plan is designed around your business goals—not forced into a vendor’s standard playbook.
[/et_pb_toggle][et_pb_toggle title=”Interaction Data Integrated for AI-Readiness” open_toggle_text_color=”#17254a” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#eaeaea” icon_color=”RGBA(255,255,255,0)” toggle_icon=”!||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#17254a” title_level=”h3″ title_font=”|700|||||||” title_font_size=”22px” body_text_color=”#474747″ body_font_size=”16px” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}”]
We unify your siloed systems and CCaaS platform so customer data is accessible, compliant, and actionable—ready for your AI initiatives.
[/et_pb_toggle][et_pb_toggle title=”ROI that Grows Over Time” open_toggle_text_color=”#17254a” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#eaeaea” icon_color=”RGBA(255,255,255,0)” toggle_icon=”!||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#17254a” title_level=”h3″ title_font=”|700|||||||” title_font_size=”22px” body_text_color=”#474747″ body_font_size=”16px” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}”]
We help you maximize long-term value—not just deploy fast—by scaling performance, efficiency, and insight year after year.
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“A contact center isn’t just a cost center. It’s a growth engine. With the right strategy and a partner like Wilmac, it can drive customer loyalty, boost revenue, and fuel real transformation.“
Partner Executive at NiCE
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A smarter CXone strategy led to 20.3% savings. Discover how Wilmac made it happen >>
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Where Wilmac Technologies Specializes
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Wilmac’s CCaaS secures and simplifies call recording and transaction data management, helping you meet Dodd-Frank and SOX requirements while easing audits and investigations.
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With Wilmac, access client interactions instantly across all channels, stay SEC and FINRA compliant, and cut storage costs while gaining insights from your data.
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Wilmac centralizes policyholder calls and claims records to meet NAIC and state retention rules, improving accessibility and service outcomes.
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Our CCaaS unifies patient interactions and compliance records, ensuring HIPAA adherence while streamlining retention and enhancing care coordination.
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