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Enterprise Information Archiving

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Your communications data has to be maintained for compliance, quality, and business intelligence. We’ll help you capture, archive, and leverage that data while complying with regulations and adopting new technologies.

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Capture and gain access to your organization’s interaction data and unlock more value.

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Convert proprietary audio files, decrypt your data, decommission legacy systems, and more.

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Bring your legacy and cloud communications data into one unified platform.

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Is your data trapped in a proprietary system?

Take the Wilmac Continuity Replay Compatibility Survey >>

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What is Enterprise Information Archiving?

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What are you doing with the thousands, millions, even billions of communication data files you’re storing?

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Our journey to becoming an Enterprise Information Archiving solution provider began with listening to our customers. They were frustrated that they couldn’t access their voice data.

They had years of phone calls, emails, webchat, video, and more recorded and archived that needed to be retained for compliance.

This data could be further leveraged to use for AI, drive actionable insights, and help make informed and powerful decisions for their organization.

But, gaining access to and navigating years of this data was burdensome and inefficient.

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We developed our enterprise information archiving products in direct response to these customer needs. At Wilmac Technologies, we make it easy for you to access YOUR communication data (and all of its associated metadata) from various telephony, contact center, or data storage platforms. Simply put, we extract, convert, and streamline it into one search & replay platform.

We put our customers first to innovate solutions that better serve your compliance needs. No more relying on expensive bulk extractions from your vendor, or utilizing multiple interfaces for search and replay. Simple and secure, our solutions put you in control of your data.

 

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Are you Struggling with these Customer Interaction Data Challenges?

Managing your customer interaction data like call recordings, emails, webchats, text messages, screen recordings, and more should be simple, secure, and cost-effective. But too often, it’s fragmented across outdated systems, locked behind vendor restrictions, and tied to skyrocketing storage costs.

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You’re required to retain customer interactions for years, but:

Continuity Replay ensures compliance while cutting costs and makes your customer interaction data instantly accessible.

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You want to move on from your outdated recording, telephony, and call center platforms, but:

Continuity Replay extracts, converts, and centralizes legacy data so you can finally move forward.

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Your data should be YOURS, but instead:

Continuity Replay unlocks your data, so you have full control on your own terms.

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You can’t make informed decisions when data is spread across:

Continuity Replay unifies all customer interactions (calls, emails, chats, and more) into one searchable, compliant platform.

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Your CCaaS provider (NICE CXone, Genesys, Five9) offers long-term storage, but at what cost?

Continuity Replay extracts and archives your data efficiently, cutting costs and giving you full control.

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Your customer data is archived and searchable, but are you using it to improve your customer experience?

Continuity Replay gives you full control of your customer interactions in an accessible format, setting it up seamlessly for AI.

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Take Control of Your Data

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Record → Archive → Connect

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Enterprise Information Archiving Products

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Whether dealing with outdated legacy platforms or modern cloud environments, this solution empowers you to manage your voice data with ease.

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Enterprise Information Archiving Solutions

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The Benefits of our Enterprise Information Archiving Solution

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Store and retrieve years of customer calls, emails, webchats, & videos with confidence & ease.

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Convert, decrypt, migrate, and securely store your communication data without worry.

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Convert proprietary recordings from decommissioned systems and gain valuable insight.

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Minimize risk and restore your peace of mind so you can focus on what matters most.

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Search through your recordings with customizable criteria and replay conversations to obtain the data you need.

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Is a vendor-neutral compliance archive what you need? Learn more >>

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Where Wilmac Technologies Specializes

[/et_pb_text][et_pb_divider color=”#4fa947″ divider_position=”center” divider_weight=”5px” _builder_version=”4.21.0″ max_width=”100px” module_alignment=”center” locked=”off” global_colors_info=”{}”][/et_pb_divider][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ _builder_version=”4.21.0″ _module_preset=”default” max_width=”80%” custom_padding=”34px||28px|||” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Banking” use_icon=”on” font_icon=”||fa||900″ icon_color=”#4fa947″ image_icon_background_color=”RGBA(255,255,255,0)” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Ubuntu|700|||||||” header_text_align=”center” header_text_color=”#ffffff” header_font_size=”22px” body_font=”Rubik||||||||” body_text_align=”left” body_text_color=”#FFFFFF” text_orientation=”center” global_colors_info=”{}”]

You need a secure, compliant solution to store and retrieve call recordings, customer communications, and transaction data for audits, fraud investigations, and regulatory requirements like Dodd-Frank and SOX.

[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Financial Services” use_icon=”on” font_icon=”||fa||900″ icon_color=”#4fa947″ admin_label=”Blurb” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Ubuntu|700|||||||” header_text_color=”#eaeaea” header_font_size=”22px” body_font=”Rubik||||||||” body_text_align=”left” body_text_color=”#FFFFFF” text_orientation=”center” global_colors_info=”{}”]

You need instant access to client interactions across voice, email, and chat to ensure SEC and FINRA compliance while reducing costly long-term data storage fees.

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You need a centralized archive for policyholder calls, claims documentation, and underwriting records to meet NAIC and state-mandated retention requirements.

[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Healthcare” use_icon=”on” font_icon=”||fa||900″ icon_color=”#4fa947″ title_tablet=”Production environment ” title_phone=”Production environment ” title_last_edited=”on|desktop” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Ubuntu|700|||||||” header_text_color=”#ffffff” header_font_size=”22px” body_font=”Rubik||||||||” body_text_color=”#FFFFFF” text_orientation=”center” global_colors_info=”{}”]

You need a secure, HIPAA-compliant archive for patient interactions, telehealth communications, and provider calls to streamline compliance and improve operational efficiency.

[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Energy & Utilities” use_icon=”on” font_icon=”||fa||900″ icon_color=”#4fa947″ admin_label=”Blurb” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Ubuntu|700|||||||” header_text_color=”#ffffff” header_font_size=”22px” body_font=”Rubik||||||||” body_text_color=”#FFFFFF” text_orientation=”center” global_colors_info=”{}”]

You need a cost-effective way to manage and retain customer interactions for compliance with FERC, NERC, and state utility commissions, while preparing for audits and disputes.

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Download our White Paper:
“Achieving Successful Call Recording Management white paper”

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admin_label=”Projects” _builder_version=”4.21.0″ use_background_color_gradient=”on” background_color_gradient_stops=”#ffffff 0%|rgba(255,255,255,0.77) 100%” background_color_gradient_overlays_image=”on” background_image=”https://dev.wilmactech.com/wp-content/uploads/2023/05/data-center-with-server-racks-corridor-room-3d-render-digital-data-cloud-technology-scaled.jpg” disabled=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ max_width=”1400px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.21.0″ text_font=”Ubuntu||||||||” text_text_color=”#2a2a2a” text_font_size=”15px” text_line_height=”1.6em” header_5_font=”Ubuntu|700|on||||||” header_5_font_size=”38px” header_5_line_height=”1.3em” module_alignment=”center” custom_margin=”||||false|false” custom_padding=”2%|2%|2%|2%|true|true” border_width_all=”5px” border_color_all=”#4fa947″ 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What I found most valuable about Wilmac is their performance in these key project areas: project management, respect for time, desire to understand the broader picture, and team skills of flexibility and communication.

Steven Smith
Ford Automotive Group

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