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Real-Time Performance Metrics
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Drive accountability by aligning and empowering employees with personalized information that helps them improve their effectiveness.
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Gain real-time insight into what’s working and what’s not.
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Find all communications related to the same incident through intuitive dashboards and support.
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Ensure that all recorded data is reliable, accessible, and compliant through advanced analysis and verification mechanisms.
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Find surprises before they find you. Let’s talk! >>
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Real-Time Performance Metrics
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In emergency communications, what you don’t know CAN hurt you.
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Ensuring the safety of your community and retaining staff members relies heavily on your ability to provide prompt and accurate responses. However, without a firm grasp of your operations, mistakes can have disastrous consequences. Relying on spreadsheets and disconnected system reports is inefficient, labor-intensive, prone to errors, and difficult to interpret and apply effectively. Real-time performance metrics offer a solution to these inefficiencies and the risks of hidden issues getting out of hand.
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By bringing together and analyzing data on your operational, phone lines, text-to-911, CAD, and quality metrics in near-real time, you now have everything at your fingertips to make informed decisions confidently. This liberates you from reporting inefficiencies and the risks of hidden issues, allowing you to focus on what matters most.
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Benefits of Real Time Performance Metrics
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” use_icon=”on” font_icon=”||fa||900″ icon_color=”#7f7f7f” _builder_version=”4.21.0″ _module_preset=”default” header_font=”Ubuntu|700|||||||” header_text_color=”#ffffff” header_font_size=”22px” body_text_color=”#FFFFFF” text_orientation=”center” global_colors_info=”{}”][/et_pb_blurb][/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”|1%||1%|false|false” global_colors_info=”{}”][et_pb_blurb title=”Understand root causes by drilling through metrics to underlying incident data and recordings” use_icon=”on” font_icon=”||fa||400″ icon_color=”#7f7f7f” _builder_version=”4.21.0″ _module_preset=”default” header_font=”Ubuntu|700|||||||” header_text_color=”#ffffff” header_font_size=”22px” body_text_color=”#FFFFFF” text_orientation=”center” global_colors_info=”{}”][/et_pb_blurb][/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”|1%||1%|false|false” global_colors_info=”{}”][et_pb_blurb title=”Improve performance issues, knowledge gaps, and compliance violations” use_icon=”on” font_icon=”||fa||900″ icon_color=”#7f7f7f” _builder_version=”4.21.0″ _module_preset=”default” header_font=”Ubuntu|700|||||||” header_text_color=”#ffffff” header_font_size=”22px” body_text_color=”#FFFFFF” text_orientation=”center” global_colors_info=”{}”][/et_pb_blurb][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Projects” _builder_version=”4.21.0″ custom_padding=”27px||26px|||” collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ max_width=”1600px” custom_padding=”29px||23px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.21.0″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Rubik|700|||||||” header_2_text_color=”#142549″ header_2_font_size=”42px” header_2_line_height=”1.2em” text_orientation=”center” module_alignment=”center” custom_margin=”||25px|||” custom_padding=”|||” header_2_font_size_tablet=”” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]
Application Spotlight: NICE Inform Intelligence Center
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NICE Inform Intelligence Center is an extension of the NICE Inform product, designed to provide a complete view of performance from call taking to dispatch and on-site response.
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From CAD, telephony, radio, text-to-911, and other modules to organize metrics.
[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Provide Near Real-time Views of Performance” content_max_width=”100%” _builder_version=”4.21.0″ _module_preset=”default” header_font=”|700|||||||” header_font_size=”24px” body_font=”Open Sans|600|||||||” body_font_size=”18px” global_colors_info=”{}”]
Across multiple dimensions like call volumes, time to answer, time to enter, durations and hold times, dispatch times, on-scene response times, and more.
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Through charts, maps, and metrics all the way down to playback of associated audio recordings.
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From PCs and mobile devices to broadcast information on TV wallboards.
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Products with Real-Time Performance Metrics
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What I found most valuable about Wilmac is their performance in these key project areas: project management, respect for time, desire to understand the broader picture, and team skills of flexibility and communication.
Steven Smith
Ford Automotive Group
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