ASC Neo

ASC’s Neo Suite is an omnichannel recording solution designed for users to increase service quality, protect their regulated assets, and react optimally in emergency situations.

Recommended Upgrades

Overview: ASC Neo

Also known as the ASC Neo Suite, ASC Neo is a recording solution used by financial institutions, contact centers, and public safety organizations. ASC Neo captures multiple communication streams, evaluates them content wise, and structures the data into valuable information. This solution was designed to enhance productivity and decrease costs.

The ASC Neo Suite includes omnichannel recording, quality management, and analytics modules, as well as being compliant with regulatory requirements such as MiFID II, Dodd Frank, and PCI-DSS.

Support for ASC Neo

If you are still using ASC Neo, Wilmac Technologies can recommend the next best-fit Communications Recording solution from our solution portfolio depending on your industry and organizational requirements.

If you are managing multiple legacy voice recorders or would like to migrate your call recordings from legacy platforms, you should also consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor.

Learn More About Continuity Replay

What makes Wilmac Technologies different?

30+ Years Experience in Workforce Optimization (WFO)

Wilmac Technologies entered the WFO realm in 1992, and have since become a leader in providing mission-critical communications recording and customer experience technologies to businesses globally.

Experienced and Tenured Industry Professionals

Our evolution in this industry has involved working with customers in banking, healthcare, insurance, higher education, retail, and more. Visibility into these customers’ technology needs has helped us identify and understand the best solutions for each industry.

Solution-focused Service Team

Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.

Premier Partners of Industry-leading Vendors

Partnering with NICE, Verint, and Calabrio for over 30 years, we have set high expectations with who we partner with and what solutions we represent.

In-house Development of our Enterprise Information Archiving Portfolio

After reselling best-of-breed solutions for many years, our loyal customers came to us with unique problems surrounding their call recording retention periods. Because of our familiarity with the industry, we developed our Enterprise Information Archiving products and solutions to solve these problems. These are continuously being improved with customer input everyday.

Contact

Rochester Headquarters
73 State Street,
Rochester, NY 14614

New York City
345 7th Ave, Ste. 404,
New York, NY 10001

Toronto
5955 Airport Rd, Ste. 140,
Mississauga, Ontario L4V 1R9

ASC Neo

Overview: ASC Neo

Support for ASC Neo

Recommended Solutions & Upgrades

Continuity Replay

NICE NTR-X

Verint Financial Compliance

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NICE CXone

NICE Inform