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      Conversational AI

      Give customers what they want – faster service and a better experience – with conversational AI voice and chatbots for self-service.

      Serve

      Boost operational efficiency 24/7 with virtual agents that serve customers around the clock.

      Orchestrate

      Build a bot or bring your own, we’ve got you covered when it comes to orchestrating amazing conversational experiences.

      Deliver

      Bots collect information upfront, eliminating blind transfers and empowering agents to deliver more personalized service.

      Ready to leverage AI to drive a smarter resolution? Let’s talk! >>

      Conversational AI

      Your customers have high expectations – how can you exceed them? With Conversational AI, deploy a smarter self-service strategy with virtual agents for improved CX and faster service.

      Your organization is handling thousands, if not millions, of customer service interactions – how can you increase the operational efficiency of your contact center and improve your customer experience?

      With the increased development of intelligent voicebots and chatbots, implementing conversational AI into your cloud contact center suite makes you available 24/7/365 to answer customer questions through intuitive self-service options.

      As Customer Experience experts, Wilmac Technologies can help you leverage Natural Language Processing (NLP) technology to provide better options for your customers to solve their problems on their own and free up your agents to focus on higher-value interactions.

      Wilmac Technologies takes a consultative approach to help you understand and achieve your contact center’s self-service goals and works with you to build and deploy your bot with ease.

      Benefits of utilizing a Conversational AI solution

      Serve more customers at a lower cost

      Free up your agents to focus on higher-value interactions

      Collect and analyze rich content and data

      Eliminate endless voice prompts and blind transfers

      Fully resolve customer support needs

      Industry-Leading Products with Conversational AI

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