Voice Data Extraction & Conversion

When you need to produce recordings for an investigation, don’t feel like going to your call recording vendor for an expensive bulk extraction is the only option. Wilmac Technologies can securely extract your call recordings and convert them into an open file format.

Legacy & Production Extractions



Extract

Pull the data from your legacy or production platform one time or on a regular basis.



Convert

Gain access to your voice data and use it as you want to in an open .wav format.



Access

No need to limit yourself to your call recording vendor’s platform or extraction tools.

Are your recordings locked up in a proprietary format? Let’s talk! >>

Voice Data Extraction & Conversion

It’s not uncommon for organizations to have large amounts of data archived on their legacy or production system.

Accessing this information can be difficult due to non-functional or outdated recording systems, missing call metadata, limited search and replay function, and proprietary file formats.

With our voice data extraction and conversion solutions, you can convert recordings into an accessible, non-proprietary format and then store them in your Enterprise Information Archiving system of choice.

Gone are the days of being restricted to your call recording vendor’s platform and toolset or having to maintain a legacy system until the end of your retention period. Wilmac Technologies has the ability to extract and convert over 30 different proprietary formats one time or on a regular basis from your on-prem or production environment so you can have full control over your voice data.

Benefits of adopting a Voice Data Extraction & Conversion Solution



Unlock your call recording data

Gain access to your call recordings by allowing us to extract them and convert them into an open .wav format for better accessibility and usage.



Extract meaningful insights

Leverage third party applications such as business intelligence, analytics, and reporting to turn your recordings into actionable insights.



Store your data where you want

No need to maintain a legacy system or have limited access to your recordings. In an open format, you have the power to choose the best solution for you.



Comply with retention periods

Regulated organizations must retain their call recordings for years. With your voice data in an open format, you can choose an EIA product to guarantee compliance.



Improved search and replay

Converting your voice data into a searchable format enables you to quickly locate relevant conversations, saving time and effort in manual review.

Voice Logger Formats We Work With

Recording Extraction for Legacy Systems

NICE Back-Office WFM
NICECall Focus I, II, and III
NICECLS v8.8, 8.9, 9.0
NICE Engage
NICE IEX Workforce Management
NICE Inform
NICE Interaction Management (NIM)
NICELog
NICE Mirra Series II
NICE Perform
NICE Perform Compliance
NICE Perform eXpress
NICE Performance Management
NICE Real-Time Guidance Optimization
NICE Recording eXpress (NRX)
NICE Trading Recording (NTR)
NICE Universe
NICE Uptivity (formerly CallCopy)
NICE Wordnet Series III (formerly Thales)

Blue Pumpkin Workforce Management
Verint Audiolog (formerly Mercom)
Verint Impact 360 Call Recording
Verint Impact 360 WFM (formerly Witness Actionable Solutions)
Verint Ultra (formerly Comverse)
ASC Marathon Evolution
ASC Neo
Audix Voicemail
Calabrio
Calabrio ONE
CyberTech
Dictaphone Guardian
Dictaphone Freedom
Enghouse Interactive
Eventide
Eyretel E500, E1000
Eyretel Mediastore
Genesys PureConnect

Lanier LDL416, LDL848
Motorola MCC7500 IP Radio Logger
Nortel CallPilot Voicemail
OAISYS
Qfiniti
Racal Mirra
Racal Wordnet Series I and II
Red Box Recorders
Red Box Quantify
Revcord
Talking Technology Bigmouth
Teleopti
Voice Print International (VPI)
Weston Digital Audionet
BT Trading Turrets with embedded loggers (NICE, Witness, Verint)
IPC Trading Turrets with embedded loggers (NICE)
Motorola Radio Systems with embedded loggers (NICE)