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Wilmac Continuity WFM:

AI-Powered PSAP Workforce Management

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Wilmac Continuity WFM is the first AI-powered workforce management solution built specifically for PSAPs. It gives dispatch centers the real-time visibility, automation, and flexibility they need to maintain full coverage, reduce manual work, and stay focused on public safety.

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How many hours are you spending on scheduling? Give yourself some time back. Start your free trial >>

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What’s making it harder to manage 911 coverage in real time?

Manual updates, outdated tools, and limited flexibility leave supervisors losing time, scrambling to adjust last-minute schedule changes, and struggling to keep coverage consistent.

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You run a 24/7 operation, but:

Callouts, shift swaps, and surges happen without warning
Rigid schedules cause misalignment and slower response times
Supervisors struggle to adjust coverage quickly enough

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You rely on outdated scheduling methods, but:

Approvals and updates get lost in emails or texts
Supervisors waste time chasing confirmations
Errors slip in as shifts and breaks change throughout the day

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You need a centralized view of staffing, but:

No real-time view of who’s on post, leading to late discovery of coverage gaps.
Schedule changes aren’t tracked in one place, creating incomplete records.
Last-minute adjustments take too long, weakening coverage and complicating audits.

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You’re using schedulers designed for other industries, but:

They force rigid processes that don’t match dispatch operations
Urgent seat moves and schedule changes are slow and frustrating
There’s no flexibility to adjust coverage when situations change in real time

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You’re looking to leverage AI to support your center, but:

Legacy systems don’t support the real-time data AI needs to operate effectively
AI insights are only as good as the data, and siloed, manual processes leave gaps
Without integrated scheduling, AI recommendations can’t drive immediate action

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What is Wilmac Continuity WFM?
Wilmac Continuity WFM is the first AI powered PSAP workforce management platform purpose built for public safety. Designed by PSAP leaders for PSAP leaders, it brings true public safety WFM capabilities to the dispatch environment. Unlike generic scheduling tools and manual processes, Wilmac Continuity WFM adapts to the urgency and unpredictability of daily operations. It gives supervisors real time visibility, streamlines schedule changes, and helps centers maintain consistent coverage with less manual effort in a platform built specifically for PSAP staffing needs. Key capabilities include: Ask WFM for instant answers and recommendations Shift Bidding with automated windows and qualification checks Rotations and schedule templates designed for public safety Reporting and dashboards for staffing, leave, and coverage Demand based scheduling and auto fill Live post visibility for who is at post or needs relief Time off and leave management with rules based approvals Automated workflows for shift records and staffing actions Wilmac Continuity WFM helps agencies stay proactive, reduce manual work, improve coverage, and give supervisors the tools they need to support their teams.

What is Wilmac Continuity WFM?

Wilmac Continuity WFM is the first AI powered PSAP workforce management platform purpose built for public safety. Designed by PSAP leaders for PSAP leaders, it brings true public safety WFM capabilities to the dispatch environment.

Unlike generic scheduling tools and manual processes, Wilmac Continuity WFM adapts to the urgency and unpredictability of daily operations. It gives supervisors real time visibility, streamlines schedule changes, and helps centers maintain consistent coverage with less manual effort in a platform built specifically for PSAP staffing needs.

Key capabilities include:

Ask WFM for instant answers and recommendations
Shift Bidding with automated windows and qualification checks
Rotations and schedule templates designed for public safety
Reporting and dashboards for staffing, leave, and coverage
Demand based scheduling and auto fill
Live post visibility for who is at post or needs relief
Time off and leave management with rules based approvals
Automated workflows for shift records and staffing actions

Wilmac Continuity WFM helps agencies stay proactive, reduce manual work, improve coverage, and give supervisors the tools they need to support their teams.

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See Wilmac Continuity WFM in Action

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Get a closer look at the platform that’s changing the way desk-based teams manage scheduling, staffing, and communication.

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The AI-Powered Workforce Management Solution for PSAPs

For Supervisors

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Create and manage shifts with ease – no Excel needed

Stay aware of who is working and where they are, even as PSTs move between desks

Approve time-off or break requests quickly and fairly

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For Employees

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Access your schedule anytime, anywhere

Submit break requests and shift changes without chasing someone down

Get instant updates – no more confusion or miscommunication

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For Operations Leaders

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Reduce admin overhead with automated workflows

Ensure full coverage with fewer gaps and missed handoffs

Stay ahead of compliance with reliable, audit-ready communication records

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“Our team is currently putting an inordinate amount of time into scheduling dispatchers and call-takers on spreadsheets. With Wilmac Continuity WFM, we will have the ability to cut that time down significantly while being able to forecast and plan our operations in an innovative and nimble way. The real-time view it gives us will completely change how we manage the center. We’ve truly enjoyed the process of providing input on the development of the solution.”

Greg Watts, Superintendent at Toronto Police Service

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Why Choose Wilmac Continuity WFM?

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Wilmac Continuity WFM replaces outdated tools with live coverage views, automated updates, and audit-ready records designed for dispatch operations.

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Unlike repurposed contact center tools, Wilmac Continuity WFM was designed from the ground up for organizations where staffing desks, not just handling calls, is the priority.

[/et_pb_toggle][et_pb_toggle title=”No More Spreadsheets or Silos” open_toggle_text_color=”#17254a” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#eaeaea” icon_color=”RGBA(255,255,255,0)” toggle_icon=”!||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#17254a” title_level=”h3″ title_font=”|700|||||||” title_font_size=”22px” body_text_color=”#474747″ body_font_size=”16px” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}”]

Manual scheduling in Excel leads to version control issues, delays, and confusion.

Wilmac Continuity WFM centralizes your scheduling, communication, and staffing workflows so everything (and everyone) is aligned in one place.

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When employees can view schedules, request changes, and get real-time updates, they feel more informed and engaged.

Wilmac Continuity WFM empowers your team while keeping supervisors in control.

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From approving break requests to monitoring shift coverage, Wilmac Continuity WFM reduces repetitive tasks and frees up time across the board.

This means that more time is spent on what matters.

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Wilmac Continuity WFM for PSAPs vs. Scheduling Tools

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Generic scheduling tools can assign shifts, but they don’t meet the daily demands of a PSAP.

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Feature	Wilmac Continuity WFM	Scheduling Tools
Built for dispatch seat coverage	✅	❌
Real-time post visibility	✅	❌
Live gap detection	✅	❌
Live management environment	✅	❌
Live shift editing	✅	❌
Automated rules & workflows	✅	✅
Reporting	✅	✅
Audit history	✅	✅
Customizable shift bidding	✅	❌
Forecasting	✅	❌
AI-powered	✅	❌

Wilmac Continuity WFM FAQs

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Yes. The platform is designed to support complex, multi–skill environments. Employees can hold many attributes, and the scheduling engine incorporates all relevant skills during assignment to ensure accurate coverage.

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Yes. The system can export time and attendance data to external payroll systems. Direct integration is available when the receiving system supports it.

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Yes. The platform supports both API based and file based data exchange, depending on integration needs and the capabilities of the external system.

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The system includes standard operational reports as well as an AI driven reporting engine that lets users ask questions in natural language. This provides supervisors and leadership with immediate insight into staffing, overtime trends, time off usage, and more.

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The platform includes automated identification of eligible replacements, which allows supervisors to quickly view and select the best backfill options. Manual oversight remains available at all times.

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Rotations and rules can be configured to automatically generate schedules. Schedules can be created months in advance, then published at the appropriate time. Employees only see their own assignments unless granted broader visibility.

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Schedules can be built several months ahead based on agency needs and scheduling cycles.

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Yes. Employees have a dedicated view to access their upcoming shifts, time off approvals, and related information.

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Yes. The system supports environments where higher level entities define staffing rules, union policies, or approval structures. Wilmac Continuity WFM ensures those requirements are consistently applied while still allowing local teams to manage daily scheduling.

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Want a live walkthrough of Wilmac Continuity WFM? Request a Demo >>

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