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      Every business is unique – and our solutions are customized to cater to the specific needs of your organization.

      How CAD Integration Can Benefit Your PSAP

      How CAD Integration Can Benefit Your PSAP

      In the dynamic realm of public safety, every second counts. From the moment an emergency call is placed to the dispatch of responders, efficiency and accuracy are paramount. This is where Computer-Aided Dispatch (CAD) systems come into play, serving as the backbone of...

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      AI for Breakfast On-Demand

      AI for Breakfast On-Demand

      Watch AI for Breakfast On-Demand!Wilmac Technologies & Five9 present AI for Breakfast, an interview-style discussion that was held on Thursday, February 1st at Oak Hill Country Club.How is AI being used in CX and contact center technology? Wilmac Technologies...

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      Why Work with Wilmac Technologies?

      Put our expertise to work for your bottom line.

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      30+ Years Experience in Workforce Optimization (WFO)

      Wilmac Technologies entered the WFO space in 1992 and have since become a leader in providing mission-critical technologies to businesses globally.

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      Experienced and Tenured Industry Professionals

      Our evolution in this industry has involved working with clients in banking, healthcare, insurance, higher education, retail, and more. With this wealth of knowledge, we have a firm grasp on the best solutions for each industry.

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      Solution-focused Service Team

      Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.

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      Premier Partners of Industry-Leading Vendors

      Partnering with NICE, Verint, and Calabrio for over 30 years, we have high expectations for who we partner with and what solutions we put present.

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      In-House Development of EIA Products

      After reselling best-of-breed solutions for many years, our customers came to us with the problem of accessing and managing their voice data. Our familiarity with the industry initiated our software development efforts and continues to progress.

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      Solutions for Every Unique Communications Need

      Through a consultative approach, we comprehensively evaluate your situation to provide the most factual, well-thought out solution that will influence your organization well into the future.

      Wilmac Technologies has been recognized as one of the Best Companies to Work for in New York by the Best Companies Group, Rochester Business Journal, and the New York State Council of the Society for Human Resource Management.

      Wilmac Technologies Named a Best Company to Work for in New York

       

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