With Christmas right around the corner, Wilmac is gathering toys and encouraging monetary donations to the Pirate Toy Fund. The Pirate Toy Fund is the only nonprofit organization dedicated to distributing toys year-round to children who are in need in the Greater...
Compliance & Customer Experience Sectors Offer Promising Opportunity Rochester, New York: Wilmac, a Rochester-based voice & digital technology company, is celebrating a leadership transition to a new President and CEO as former Wilmac Vice President and...
Wilmac is excited to participate a second time in the SBC Cares Thanksgiving Food Drive. Each Thanksgiving, the Small Business Council (SBC) of Rochester seeks to meet the needs of more than 4,000 local families. Food boxes are built and delivered to non-profits...
The most successful brands are committed to delivering an excellent customer experience. With that comes driving customer loyalty, meeting demanding customer expectations, and equipping agents with a dynamic, agile, and cloud-based system. To effectively deliver an...
Are you one of the many companies transitioning to the cloud? Then you know it’s time to modernize your workforce optimization suite. And being able to be flexible and manage remote agents is a critical component to that modernization. Before we dive into how the...
