Enterprise Information Archiving: we’ve mentioned it before. Our Continuity Replay solution falls into this category, but why should you care? What Enterprise Information Archiving is… The solutions that fall into the Enterprise Information Archiving (EIA) category...
As Ontario enters the second year of NG911 funding (out of a 3-year plan), it is important to be able to take advantage of what is being offered. As NG911 experts in the Public Safety space, we wanted to address a few questions to help you understand what’s at stake...
Enterprise Information Archiving Technology to be Showcased on a Big Stage Rochester, New York: Wilmac, a Rochester-based voice and digital technology company, will participate as an exhibitor at Enterprise Connect 2023, the leading conference and exhibition for...
A customer journey refers to the series of interactions and touchpoints that a customer has throughout their relationship with an organization. This journey is made up of many touchpoints and hand offs between those touchpoints that ultimately shape the customer’s...
Unified communications recording refers to the process of capturing and storing audio, video, and messaging, interactions that take place within a UC system, such as Cisco, Avaya, Microsoft Teams, and Zoom. This technology enables organizations to monitor and store...
Wilmac is excited to announce the local career fairs we will be attending this year as recruiting local talent continues to stay at the forefront of our growth. After a successful career fair season in 2022 and after a full year of having our internship program back...
