Wilmac Technologies Successfully Completes Type 2 SOC 2 Examination for Continuity Replay
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Wilmac Technologies Successfully Completes Type 2 SOC 2 Examination for Continuity Replay
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October 30th, 2024
Written by Grace Boesel
News, Enterprise Information Archiving
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Report on Security Standards Established by The American Institute of Certified Public Accountants (AICPA) for Continuity Replay Cloud
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Rochester, New York — Wilmac Technologies, a Rochester-based leader in customer interaction solutions for enhanced communication and compliance, today announced that it has successfully completed a Type 2 System and Organization Controls 2 (SOC 2) examination for its Continuity Replay system for the period July 1, 2024, to September 30, 2024. The examination conducted by AssurancePoint, LLC found that Wilmac Technologies achieved its service commitments and system requirements as measured by the SOC 2 criteria for Security. The examination concluded in an unqualified (clean) opinion.
SOC 2 reports are attestation reports that examine controls at a service organization relevant to the security, availability, or processing integrity of a system (security, availability, and/or processing integrity categories) or the confidentiality or privacy of the information processed for the user entities (confidentiality or privacy categories). Our SOC 2 report provides users of our services with information regarding the design and effectiveness of our internal controls relevant to the selected SOC 2 criteria. The information presented has been examined by an independent CPA firm.
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“Our successful completion of the Type 2 SOC 2 examination underscores our unwavering dedication to security and continuous growth. This achievement reflects not only our commitment to stringent security practices and operational transparency but also our proactive approach to safeguarding client data in an increasingly complex digital landscape.”
Bob Pease, Vice President of Engineering at Wilmac Technologies
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“At Wilmac, we strive to be more than a service provider; we are a trusted partner, ensuring that our clients have the confidence and security they need to focus on their own growth and innovation. We remain committed to evolving our offerings to meet the highest standards in security and compliance, now and in the future.”
Stephen McDonnell, President and CEO at Wilmac Technologies
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The successful completion of the SOC 2 examination is an example of Wilmac Technologies’ commitment to the security of its customers’ data. Wilmac Technologies intends to continually execute and improve upon its internal controls and to provide consistent assurance to its customers via an annual SOC 2 report.
Continuity Replay is a cloud-based enterprise information archiving solution that provides a user-friendly interface for the effective management of customer interaction data that includes recorded audio, video, web chat, e-mail and text-based communications. Continuity Replay includes the following capabilities:
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Vendor-Agnostic Compatibility
Ingest audio and metadata from a variety of recording platforms, supporting both legacy and modern CCaaS systems.
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Flexible Data Management
Users can control how their data is stored, accessed, and managed.
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Advanced Search and Replay
Browser-based interface where users can search for and replay recordings based on customizable metadata criteria.
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Secure Storage
Ensures data security with encryption at rest and customizable retention schedules for compliance management.
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Wilmac’s successful completion of the SOC 2 examination reflects the ongoing commitment to enhancing customer interaction data security through dedicated time and resources. This achievement not only strengthens the integrity of Continuity Replay Cloud but also elevates its value to the organizations served. As we prioritize security and compliance, our clients can trust they are delivered a solution that adapts alongside their needs.
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Is your customer interaction data locked in a legacy system?
Learn more about Continuity Replay >>
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About Wilmac Technologies
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Wilmac Technologies is a premier global provider of sales, professional services, and support for the world’s most widely used Communications and Customer Experience technologies. Through its own development, partnerships, and leading vendors, Wilmac Technologies is committed to providing customized solutions for every customer, regardless of industry type or business size. Wilmac Technologies serves industries in North America including highly regulated institutions (financial services, healthcare, and insurance), Contact Centers, and Public Safety Organizations.
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Wilmac Social Networks
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Press Contact
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Emily Miller
Director of Marketing
emiller@wilmactech.com
716-704-9722
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