Since Fall 2021 when we first published Wilmac’s Voice Archive Management Series, a lot has changed at Wilmac and in the technological environment. Wilmac has recategorized its solutions within the “Enterprise Voice Archiving” category, brought all software...
The Greater Rochester Chamber of Commerce and its member technology companies are putting on a brand-new full day conference called ROC on Tech 2022! On April 13th, Wilmac will be attending the conference to exhibit our voice archiving, compliance, and customer...
Wilmac x Nectar: Coming Together to Provide a Future-Proof Digital Experience Platform Webinar Wilmac Technologies presents Wilmac x Nectar: Coming Together to Provide a Future-Proof Digital Experience Platform, an informative webinar on how the fusion of testing and...
Wilmac will be attending the Enterprise Connect 2022 Conference & Expo from March 21-24 in Orlando, Florida! This will be the first time representatives from the Wilmac team will be attending a major customer experience and contact center conference as we continue...
Digital customer journey management has become a complicated, inter-connected web of channels especially when it comes to customer service. Each time a new digital site is introduced and embraced by consumers, businesses must evaluate if and how it fits into their...
