The experts at Wilmac have seen the Voice Management and Call Recording industry evolve since 1989. Wilmac is known to be a value-added reseller in contact centers, financial compliance, and public safety organizations. But, we have our own products created to address...
As we all navigate the uncertainties of COVID-19, a question in our line of business continues to arise: How do we manage contact center agents working from home? There is no fully correct answer to remote agent management because of the uniqueness of each individual...
Wilmac is proud to announce its new membership with the Greater Rochester Chamber of Commerce. Started in 1887, the Greater Rochester Chamber of Commerce is an active, non-profit business membership organization comprised of businesses and professionals who are...
With the continuous introduction of new regulations in the financial space comes the increasing struggle of financial organizations to navigate the landscape and proactively monitor their operations. Now a hot topic and necessity for trading floors, Proactive...
