Resources
Every business is unique – and our solutions are customized to cater to the specific needs of your organization.
Achieving Successful Call Recording Management through a Single Pane of Glass
Achieving Successful Call Recording Management through a Single Pane of GlassWhite PaperIs your current recorder nearing end-of-life or are you considering a transition to the cloud? Then there are several factors you must consider to ensure your call recording data...
3 Key NICE Inform Tools You Need to Know
NICE Inform is an industry-leading public safety platform that allows for the end user to understand what happened during an incident, how it happened, and what is performing or not performing in their organization. It involves recording, evidence management,...
WhatsApp Recording and Archiving: How to Capture & Retain Your Communications
WhatsApp is a common mode of communication due to its simplicity and flexibility in sending text messages, voice calls, video calls, and recorded voice messages. It is widely used because of its low cost and ability to communicate internationally without the fear of...
Smarter Self-Service in the Contact Center: 3 Things to Know
Post-pandemic life has not slowed down the consumer desire to seek self-service options, which has put contact centers in a perplexing position. Almost every organization offers self-service options, whether it be an FAQ page, reset password link, chatbot, voicebot,...
What is Resiliency & Redundancy?
Resilient and redundant recording in communications ensures the uninterrupted flow of information. Resiliency is the ability of systems to withstand and continue to perform after damage or loss of infrastructure, while redundancy is achieved through the duplication of...
Wilmac to Gather Toys for Holiday Donation
With Christmas right around the corner, Wilmac is gathering toys and encouraging monetary donations to the Pirate Toy Fund. The Pirate Toy Fund is the only nonprofit organization dedicated to distributing toys year-round to children who are in need in the Greater...
Wilmac Takes on New Look with Leadership Transition and Growth in Technology Industry
Compliance & Customer Experience Sectors Offer Promising Opportunity Rochester, New York: Wilmac, a Rochester-based voice & digital technology company, is celebrating a leadership transition to a new President and CEO as former Wilmac Vice President and...
Wilmac’s What, How, Why Series: Microsoft Teams Recording
Microsoft Teams Recording has become a critical component of compliance in organizations because of the increased adoption of the platform due to the pandemic. From video and chat to screen sharing and A/B calling, all Microsoft Teams interactions are required to be...
How Does Continuity Replay Fit into CCaaS?
We can’t stress it enough: Continuity Replay is a dynamic solution. We continue to find new use cases for different organizations from different industries that expand the opportunity to develop Continuity Replay. The cloud has created an entirely new voice recording...
Help Wilmac Give Back to the Community by Donating to the SBC Cares Thanksgiving Food Drive
Wilmac is excited to participate a second time in the SBC Cares Thanksgiving Food Drive. Each Thanksgiving, the Small Business Council (SBC) of Rochester seeks to meet the needs of more than 4,000 local families. Food boxes are built and delivered to non-profits...
3 Benefits to Integrating RapidSOS with a NICE Recording Solution
The advancement of technology has transformed our world, but our emergency response system lags behind. Over one billion emergencies rely on the limited context of a phone call every year, which results in delayed dispatch. In response to this problem, RapidSOS built...
Energy & Utilities: An Industry with Dynamic Recording Needs
Everyone has an energy & utilities provider that plays a part in helping them live their normal, day-to-day life. From the pandemic-induced recession to extreme weather events, the energy and utilities industry has been challenged on the basis of reliability and...
Why Work with Wilmac Technologies?
Put our expertise to work for your bottom line.
30+ Years Experience in Workforce Optimization (WFO)
Wilmac Technologies entered the WFO space in 1992 and have since become a leader in providing mission-critical technologies to businesses globally.
Experienced and Tenured Industry Professionals
Our evolution in this industry has involved working with clients in banking, healthcare, insurance, higher education, retail, and more. With this wealth of knowledge, we have a firm grasp on the best solutions for each industry.
Solution-focused Service Team
Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.
Premier Partners of Industry-Leading Vendors
Partnering with NICE, Verint, and Calabrio for over 30 years, we have high expectations for who we partner with and what solutions we put present.
In-House Development of EIA Products
After reselling best-of-breed solutions for many years, our customers came to us with the problem of accessing and managing their voice data. Our familiarity with the industry initiated our software development efforts and continues to progress.
Solutions for Every Unique Communications Need
Through a consultative approach, we comprehensively evaluate your situation to provide the most factual, well-thought out solution that will influence your organization well into the future.
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Rochester Headquarters
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001
Toronto
5955 Airport Rd, Ste. 140,
Mississauga, Ontario L4V 1R9
