Resources
Every business is unique – and our solutions are customized to cater to the specific needs of your organization.
Wilmac’s What, How, Why Series: Continuity Automated
If you’ve read some of our previous blogs, you know that Wilmac is a digital technology company that specializes in facilitating, capturing, analyzing, optimizing, and archiving interactions. Our history is rooted in recording voice interactions, and our Enterprise...
5 Reasons Why Modernizing Your Contact Center Now is a Must
The most successful brands are committed to delivering an excellent customer experience. With that comes driving customer loyalty, meeting demanding customer expectations, and equipping agents with a dynamic, agile, and cloud-based system. To effectively deliver an...
Wilmac’s What, How, Why Series: Next Generation 911
Next-Generation 911. NG911. Next-Gen 911. All buzzwords that have been floating around the public safety sector for years. You may have been asked, “Are you Next-Gen 911 ready?” or “How is your PSAP’s adoption of NG911 going?” and you’re unsure how to answer those...
Managing Remote Agents in the True Cloud
Are you one of the many companies transitioning to the cloud? Then you know it’s time to modernize your workforce optimization suite. And being able to be flexible and manage remote agents is a critical component to that modernization. Before we dive into how the...
Emily Miller Named a Greater Rochester Chamber IGNITE Award Finalist
A young professional is selected to receive the Greater Rochester Chamber IGNITE Award annually. This year, our very own Director of Marketing, Emily Miller, was named a finalist for this prestigious award. The award is designed to honor young professionals between...
What Wilmac Means to Me: Celebrating 65 Years
As we wrap up our celebration of Wilmac's 65 Years of Business, we're excited to release What Wilmac Means to Me: Celebrating 65 Years. In the video, our employees reflect on what Wilmac means to them. From building...
Wilmac to Sponsor 13thirty Cancer Connect as a ‘Believer’
Wilmac is proud to be a corporate sponsor for 13thirty Cancer Connect this year, a nonprofit organization started in Rochester, NY in 2001. The organization was formed following the death of Melissa Sengbusch, who was 19 years old when she died of acute myeloid...
Wilmac Hosting a School Supply Drive
United Way is partnering with the Greater Rochester Chamber of Commerce for their annual summer school supply drive to benefit Pencils and Paper, a program of the Jewish Family Services. Pencils and Paper is a no-cost classroom supply store providing school supplies...
Wilmac to Sponsor a Par 3 at Rochester Business Classic
Wilmac is proud to be a Rochester Business Classic Golf Tournament sponsor for a Par 3 on July 18th, 2022. The Rochester Business Classic is an annual charity event held to raise funds for some of the Greater Rochester area’s most respected charities. This year, the...
Wilmac’s What, How, Why Series: Compliance Recording
Compliance Recording makes up a critical part of what we do at Wilmac. The many local, state, national, and global regulatory agencies that require the recording or capturing of interactions did not waiver when many traders were required to work from home at the start...
Wilmac’s What, How, Why Series: Continuity Replay
If you’re reading this post, you most likely record communications in your organization. Well, you’re in the right place. At Wilmac, we consider ourselves recording (or you’ll hear us refer to it as ‘voice’) specialists and a direct representation of our expertise is...
Digitally Transforming 911: 3 Operational Challenges to Consider
Creating frictionless PSAP operations is no simple task. There are a multitude of factors to consider, including the fact that the environment is mission-critical; peoples’ lives are on the line if operations aren’t running smoothly. As defined by NICE, digital...
Why Work with Wilmac Technologies?
Put our expertise to work for your bottom line.
30+ Years Experience in Workforce Optimization (WFO)
Wilmac Technologies entered the WFO space in 1992 and have since become a leader in providing mission-critical technologies to businesses globally.
Experienced and Tenured Industry Professionals
Our evolution in this industry has involved working with clients in banking, healthcare, insurance, higher education, retail, and more. With this wealth of knowledge, we have a firm grasp on the best solutions for each industry.
Solution-focused Service Team
Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.
Premier Partners of Industry-Leading Vendors
Partnering with NICE, Verint, and Calabrio for over 30 years, we have high expectations for who we partner with and what solutions we put present.
In-House Development of EIA Products
After reselling best-of-breed solutions for many years, our customers came to us with the problem of accessing and managing their voice data. Our familiarity with the industry initiated our software development efforts and continues to progress.
Solutions for Every Unique Communications Need
Through a consultative approach, we comprehensively evaluate your situation to provide the most factual, well-thought out solution that will influence your organization well into the future.
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Rochester Headquarters
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001
Toronto
5955 Airport Rd, Ste. 140,
Mississauga, Ontario L4V 1R9
