Resources
Every business is unique – and our solutions are customized to cater to the specific needs of your organization.
Wilmac’s What, How, Why Series: Customer Journey Management
Channel choice is a hot topic in the contact center world. Consumers want to be able to reach and interact with a brand on their own terms in their preferred channel. NICE’s 2019 benchmark consumer research found that 90% of consumers are more likely to consider doing...
Contact Center Pipeline: Protecting Your Most Sensitive Data
Wilmac was recently mentioned in Contact Center Pipeline's May 2022 publication. CEO of Maintrax Scott Bakken wrote an article titled, "Protecting Your Most Sensitive Data" that centered around automated conversational redaction of audio and transcripts for compliance...
Enterprise Voice Archiving for Non-Dummies
Enterprise Voice Archiving for Non-DummieseBookDo you record calls in your organization for compliance or quality purposes? Then what we do at Wilmac is relevant to you… and this eBook will give you great insight on how we can help you manage your voice needs. In...
Wilmac’s Voice Archive Management Series V2: Continuity Automated
Since Fall 2021 when we first published Wilmac’s Voice Archive Management Series, a lot has changed at Wilmac and in the technological environment. Wilmac has recategorized its solutions within the “Enterprise Voice Archiving” category, brought all software...
Wilmac’s Voice Archive Management Series V2: Continuity Replay
Since Fall 2021 when we first published Wilmac’s Voice Archive Management Series, a lot has changed at Wilmac and in the technological environment. Wilmac has recategorized its solutions within the “Enterprise Voice Archiving” category, brought all software...
Wilmac’s Voice Archive Management Series V2: Wilmac Extraction
Since Fall 2021 when we first published Wilmac’s Voice Archive Management Series, a lot has changed at Wilmac and in the technological environment. Wilmac has recategorized its solutions within the “Enterprise Voice Archiving” category, brought all software...
Wilmac to Attend ROC on Tech 2022
The Greater Rochester Chamber of Commerce and its member technology companies are putting on a brand-new full day conference called ROC on Tech 2022! On April 13th, Wilmac will be attending the conference to exhibit our voice archiving, compliance, and customer...
Wilmac x Nectar: Coming Together to Provide a Future-Proof Digital Experience Platform Webinar
Wilmac x Nectar: Coming Together to Provide a Future-Proof Digital Experience Platform WebinarWilmac Technologies presents Wilmac x Nectar: Coming Together to Provide a Future-Proof Digital Experience Platform, an informative webinar on how the fusion of testing and...
Attain Efficient Incident Reconstruction with NICE Inform Organizer
One of the most important aspects of having efficient incident reconstruction in the public safety setting is organization. Information assembly, debriefing, and distribution doesn’t have to be burning and carrying CDs and DVDs or emailing .wav files around to...
Wilmac to Attend Enterprise Connect 2022
Wilmac will be attending the Enterprise Connect 2022 Conference & Expo from March 21-24 in Orlando, Florida! This will be the first time representatives from the Wilmac team will be attending a major customer experience and contact center conference as we continue...
Continuity Replay x Public Safety: How to Manage Your Legacy Recordings
As someone working in a Public Safety Answering Point (PSAP), you understand the importance of recording and storing the interactions you have with those calling you and the entities being dispatched. But, what do you do when those recordings are many years old – and...
Personalization & Digital Customer Journey Management
Digital customer journey management has become a complicated, inter-connected web of channels especially when it comes to customer service. Each time a new digital site is introduced and embraced by consumers, businesses must evaluate if and how it fits into their...
Why Work with Wilmac Technologies?
Put our expertise to work for your bottom line.
30+ Years Experience in Workforce Optimization (WFO)
Wilmac Technologies entered the WFO space in 1992 and have since become a leader in providing mission-critical technologies to businesses globally.
Experienced and Tenured Industry Professionals
Our evolution in this industry has involved working with clients in banking, healthcare, insurance, higher education, retail, and more. With this wealth of knowledge, we have a firm grasp on the best solutions for each industry.
Solution-focused Service Team
Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.
Premier Partners of Industry-Leading Vendors
Partnering with NICE, Verint, and Calabrio for over 30 years, we have high expectations for who we partner with and what solutions we put present.
In-House Development of EIA Products
After reselling best-of-breed solutions for many years, our customers came to us with the problem of accessing and managing their voice data. Our familiarity with the industry initiated our software development efforts and continues to progress.
Solutions for Every Unique Communications Need
Through a consultative approach, we comprehensively evaluate your situation to provide the most factual, well-thought out solution that will influence your organization well into the future.
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Contact
Rochester Headquarters
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001
Toronto
5955 Airport Rd, Ste. 140,
Mississauga, Ontario L4V 1R9
