Resources
Every business is unique – and our solutions are customized to cater to the specific needs of your organization.
Need an All-in-One Compliance Recording Solution? 6 Features that Make NTR-X the Only Choice
If you’re a financial services organization (FSO) with regulated employees, you’re probably aware that under PCI DSS, Dodd-Frank, MiFID II and other trading regulations, all regulated employee communications must be recorded. With regulated employees still working...
The Value of Wilmac Sales Engineering
Wilmac has offered solutions and services since it began selling dictation and transcription equipment in 1957. Now, those solutions have developed alongside the evolving technology that we know today, but there is a certain aspect of Wilmac that marries our sales and...
5 Reasons Why NPS is Critical in CCaaS
What is a Net Promoter Score (NPS), and why should a positive NPS matter to your organization? At its core, a NPS measures the willingness of customers to recommend a company’s products or services to others. It should be a significant pillar of your Customer...
The State of Wilmac Moving into 2022
After a successful 2021, Wilmac is excited to be going into 2022 with strong vision, clarity, and high expectations! This post will give a little insight into where Wilmac plans on going in 2022. Wilmac continues our dedication to improving the Customer Experience...
Continuity Replay: What You Need to Know
Here’s the situation: your voice recording hardware is approaching its end of lifetime and a question arises. Do I upgrade to my current vendor’s latest model or switch vendors? But if I switch vendors, how do I provide continued access to the existing audio archive,...
10 Tips to Boosting Agent Engagement through WFM
Gaining Control of Your Voice Data with Wilmac TechWilmac Technologies presents Gaining Control of Your Voice Data webinar , an informative webinar on Enterprise Information Archiving solutions provided by Wilmac Tech.Wilmac Technologies has been the home of voice...
What Did 2021 Mean for the Contact Center?
When we look into contact centers, it’s really easy to see the effects of the state our world is in at that current moment. 2021 was no exception. The year 2021 had a significant and will have a lasting impact on contact centers as we move into the new year. But what...
Gaining Control of Your Voice Data with Wilmac Tech
Gaining Control of Your Voice Data with Wilmac TechWilmac Technologies presents Gaining Control of Your Voice Data webinar , an informative webinar on Enterprise Information Archiving solutions provided by Wilmac Tech.Wilmac Technologies has been the home of voice...
Log4J Vulnerability Update
On December 10th, the Log4J vulnerability CVE-2021-44228 was posted. Wilmac has been working closely with our supported vendors to discover the affected systems. Currently, we can confirm most of our customers are not affected. You can find the NIST vulnerability...
NICE Inform Evaluator: What Can It Do For My PSAP?
Wilmac has been partners with NICE Public Safety for 28 years, working to equip PSAPs with recording solutions that help them better reconstruct an incident, understand it, and work at highest efficiency. The most popular Public Safety solution that Wilmac services...
Wilmac to Gather Toys for Holiday Donation with Pirate Toy Fund
With the holiday season upon us, the needs of the community around us are magnified. Wilmac has been a part of the Greater Rochester community since 1957 and has enjoyed giving back in various ways over the years. This year, Wilmac is gathering toys and encouraging...
Workforce Management and its Role in the Contact Center
Workforce Management, otherwise known as WFM, is about managing multiple key demands in a contact center: forecasting, agent and staff scheduling, employee empowerment, performance management, and the processes around it. It can also be looked at as optimizing the use...
Why Work with Wilmac Technologies?
Put our expertise to work for your bottom line.
30+ Years Experience in Workforce Optimization (WFO)
Wilmac Technologies entered the WFO space in 1992 and have since become a leader in providing mission-critical technologies to businesses globally.
Experienced and Tenured Industry Professionals
Our evolution in this industry has involved working with clients in banking, healthcare, insurance, higher education, retail, and more. With this wealth of knowledge, we have a firm grasp on the best solutions for each industry.
Solution-focused Service Team
Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.
Premier Partners of Industry-Leading Vendors
Partnering with NICE, Verint, and Calabrio for over 30 years, we have high expectations for who we partner with and what solutions we put present.
In-House Development of EIA Products
After reselling best-of-breed solutions for many years, our customers came to us with the problem of accessing and managing their voice data. Our familiarity with the industry initiated our software development efforts and continues to progress.
Solutions for Every Unique Communications Need
Through a consultative approach, we comprehensively evaluate your situation to provide the most factual, well-thought out solution that will influence your organization well into the future.
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Rochester Headquarters
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001
Toronto
5955 Airport Rd, Ste. 140,
Mississauga, Ontario L4V 1R9
