Resources
Every business is unique – and our solutions are customized to cater to the specific needs of your organization.
Three Challenges to Managing Remote Contact Center Agents
As we all navigate the uncertainties of COVID-19, a question in our line of business continues to arise: How do we manage contact center agents working from home? There is no fully correct answer to remote agent management because of the uniqueness of each individual...
Next Generation 911: The Future of the PSAP
What is Next-Gen 911? Next Generation 911 (otherwise known as Next-Gen 911 or NG911) has been a hot topic around the public safety industry. Because most 911 systems were originally built using analog technologies, public safety answering points (PSAPs) across the...
The Top 3 Reasons You Should Work with a Third-Party Service Provider
A Call Recording solution is an important investment for your company, whether it be used for quality improvement, risk mitigation, or compliance. There is more to Call Recording than just the solution, though – it’s maintenance and administration are other huge...
Engaging a Remote Workforce: 45 Tips in 45 Minutes
How is the contact center work environment changing? How do I effectively manage a hybrid contact center? How do I create a positive customer experience with remote agents? To answer these questions, watch Engaging a Remote Workforce: 45 Tips in 45 Minutes on-demand...
Wilmac Becomes a Member of the Greater Rochester Chamber of Commerce
Wilmac is proud to announce its new membership with the Greater Rochester Chamber of Commerce. Started in 1887, the Greater Rochester Chamber of Commerce is an active, non-profit business membership organization comprised of businesses and professionals who are...
What is Proactive Compliance?
With the continuous introduction of new regulations in the financial space comes the increasing struggle of financial organizations to navigate the landscape and proactively monitor their operations. Now a hot topic and necessity for trading floors, Proactive...
Why Work with Wilmac Technologies?
Put our expertise to work for your bottom line.
30+ Years Experience in Workforce Optimization (WFO)
Wilmac Technologies entered the WFO space in 1992 and have since become a leader in providing mission-critical technologies to businesses globally.
Experienced and Tenured Industry Professionals
Our evolution in this industry has involved working with clients in banking, healthcare, insurance, higher education, retail, and more. With this wealth of knowledge, we have a firm grasp on the best solutions for each industry.
Solution-focused Service Team
Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.
Premier Partners of Industry-Leading Vendors
Partnering with NICE, Verint, and Calabrio for over 30 years, we have high expectations for who we partner with and what solutions we put present.
In-House Development of EIA Products
After reselling best-of-breed solutions for many years, our customers came to us with the problem of accessing and managing their voice data. Our familiarity with the industry initiated our software development efforts and continues to progress.
Solutions for Every Unique Communications Need
Through a consultative approach, we comprehensively evaluate your situation to provide the most factual, well-thought out solution that will influence your organization well into the future.
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Contact
Rochester Headquarters
73 State Street,
Rochester, NY 14614
New York City
345 7th Ave, Ste. 404,
New York, NY 10001
Toronto
5955 Airport Rd, Ste. 140,
Mississauga, Ontario L4V 1R9
