Digital customer journey management has become a complicated, inter-connected web of channels especially when it comes to customer service. Each time a new digital site is introduced and embraced by consumers, businesses must evaluate if and how it fits into their...
If you’re a financial services organization (FSO) with regulated employees, you’re probably aware that under PCI DSS, Dodd-Frank, MiFID II and other trading regulations, all regulated employee communications must be recorded. With regulated employees still working...
Wilmac has offered solutions and services since it began selling dictation and transcription equipment in 1957. Now, those solutions have developed alongside the evolving technology that we know today, but there is a certain aspect of Wilmac that marries our sales and...
What is a Net Promoter Score (NPS), and why should a positive NPS matter to your organization? At its core, a NPS measures the willingness of customers to recommend a company’s products or services to others. It should be a significant pillar of your Customer...
After a successful 2021, Wilmac is excited to be going into 2022 with strong vision, clarity, and high expectations! This post will give a little insight into where Wilmac plans on going in 2022. Wilmac continues our dedication to improving the Customer Experience...
Here’s the situation: your voice recording hardware is approaching its end of lifetime and a question arises. Do I upgrade to my current vendor’s latest model or switch vendors? But if I switch vendors, how do I provide continued access to the existing audio archive,...
