The Next Generation 9-1-1 concept has brought a multitude of new ideas to the PSAP in the United States – one of those being the Text-to-911 feature. Text-to-911 is the ability to send a text message to reach 9-1-1 emergency dispatchers from your mobile phone or...
The past 18 months or so, we’ve seen a 400% increase in unified communications app usage. There is an average of 62 million+ video conferences held weekly by organizations. Mobile applications like WhatsApp have had a 40% increase in usage. In Financial Service...
Wilmac’s recent membership with the Greater Rochester Chamber of Commerce has elicited exciting opportunities to support the Rochester community as the holiday season approaches. This year, Wilmac will be participating in the Chamber IMPACT: SBC Cares 2021...
The past year has brought forth a surge in digital interactions. With customer activity and expectations changing rapidly and becoming less predictable, many organizations have turned to artificial intelligence (AI) to help manage swings in customer demand, crunch...
From the moment a public safety dispatcher answers a call, their response and subsequent actions have the ability to significantly impact lives. As the first point of contact in an emergency, these call takers are tasked with initiating the dispatch of first...
Financial Services Organizations, otherwise known as FSOs, must capture every type of trader voice communication to comply with regulations like Dodd-Frank, MiFID II, and FX Code of Conduct. These FSOs need real-time recording check and reconciliation capabilities so...
