The experts at Wilmac have seen the Voice Management and Call Recording industry evolve since 1989. Wilmac is known to be a value-added reseller in contact centers, financial compliance, and public safety organizations. But, we have our own products created to address...
The experts at Wilmac have seen the Voice Management and Call Recording industry evolve since 1989. Wilmac is known to be a value-added reseller in contact centers, financial compliance, and public safety organizations. But, we have our own products created to address...
The experts at Wilmac have seen the Voice Management and Call Recording industry evolve since 1989. Wilmac is known to be a value-added reseller in contact centers, financial compliance, and public safety organizations. But, we have our own products created to address...
As we all navigate the uncertainties of COVID-19, a question in our line of business continues to arise: How do we manage contact center agents working from home? There is no fully correct answer to remote agent management because of the uniqueness of each individual...
What is Next-Gen 911? Next Generation 911 (otherwise known as Next-Gen 911 or NG911) has been a hot topic around the public safety industry. Because most 911 systems were originally built using analog technologies, public safety answering points (PSAPs) across the...
A Call Recording solution is an important investment for your company, whether it be used for quality improvement, risk mitigation, or compliance. There is more to Call Recording than just the solution, though – it’s maintenance and administration are other huge...
