Compliance Recording makes up a critical part of what we do at Wilmac. The many local, state, national, and global regulatory agencies that require the recording or capturing of interactions did not waiver when many traders were required to work from home at the start...
If you’re reading this post, you most likely record communications in your organization. Well, you’re in the right place. At Wilmac, we consider ourselves recording (or you’ll hear us refer to it as ‘voice’) specialists and a direct representation of our expertise is...
Creating frictionless PSAP operations is no simple task. There are a multitude of factors to consider, including the fact that the environment is mission-critical; peoples’ lives are on the line if operations aren’t running smoothly. As defined by NICE, digital...
Channel choice is a hot topic in the contact center world. Consumers want to be able to reach and interact with a brand on their own terms in their preferred channel. NICE’s 2019 benchmark consumer research found that 90% of consumers are more likely to consider doing...
Wilmac was recently mentioned in Contact Center Pipeline’s May 2022 publication. CEO of Maintrax Scott Bakken wrote an article titled, “Protecting Your Most Sensitive Data” that centered around automated conversational redaction of audio and...
Since Fall 2021 when we first published Wilmac’s Voice Archive Management Series, a lot has changed at Wilmac and in the technological environment. Wilmac has recategorized its solutions within the “Enterprise Voice Archiving” category, brought all software...
